Head of Operations (Remote)

Job Title

Lead and align all operational functions across teams to ensure efficiency and effectiveness

Drive the execution of strategies that support the company's mission, vision, and growth goals

Oversee team supervisors and ensure consistent, high-quality performance across the floor

Identify operational gaps and implement scalable, people-centered process improvements

Analyze performance data and metrics to make informed, strategic decisions

Build strong cross-functional relationships with HR, QA, Finance, and leadership

Lead regular operational reviews, reporting cadences, and team-wide communications

Foster a culture of accountability, ownership, and continuous improvement at every level

Qualifications

3+ years of experience in an Operations Manager role in a BPO, call center, or similar environment (Required)

A strategic thinker who can zoom out to see the big picture and zoom in when the details need attention

A proven people leader — you develop talent, build trust, and create teams that perform

Data-driven and decisive — you let metrics guide your strategy without losing the human element

Exceptional communicator across all levels of the organization

Strong project management skills with the ability to juggle multiple priorities without dropping the ball

Experienced with workforce management tools, CRMs, and operational reporting systems

Highly adaptable, solutions-focused, and thrives in a fast-paced remote environment

Benefits

Full-time remote work with a complete WFH support program

Maxicare HMO + PhilHealth coverage

SIL, PTO, and a special birthday leave

Paid vacation leave

Zero-interest employee loan program

Performance bonuses and merit-based recognition

Monthly Gen Pow-Wows and team engagement events with prizes

Arvios Leadership Development Academy and workshop programs

Monthly 1-on-1 touchbase calls with your HR partner

Home Office Requirements (Must Provide Screenshot)

Stable internet connection with at least 100 Mbps postpaid

Laptop/Computer Specs: Minimum 16GB RAM with Intel i5 core processor, AMD Ryzen 5, or higher equivalent.

For Windows users: Windows 11 OS is required

Noise-Cancelling Headset

Dual Monitor is mandatory

Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup