Head of Operations Management (m/w/d)

Compensation Amount: 55,000.00 USD

Job Summary Operate and oversee the Unit daily operations so as to maximize net profit and personnel potential while operating within the confines of company policy.

Essential Functions Direct management staff at the unit in the areas of marina, lodge, restaurant, retail, employee housing, and campground operations

Maintain a positive environment

Maximize utilization of all revenue generating venues

Ensure all record keeping and reporting is kept accurate and current

Communicate and maintain a positive working relationship with all our partners (e.g., Park Service, vendors, etc.)

Maintain a customer service program dedicated to exceptional customer service

Maintain compliance with contract obligations or regulatory requirements

Maintain a competent staff through sound hiring practices and a comprehensive program for communication of goals and practices, and performance evaluations

Direct management staff to assure a safe and attractive environment for guests and employees

Participate in all functions and activities regarding marina operations, campground, retail, lodging, and food & beverage operations to evaluate processes, procedures and staffing for best practices and efficiencies for improvement

All other duties as assigned

Skill and Knowledge Requirements Working knowledge of computer systems and programs, POS systems, and hospitality operations

Excellent customer service and employee relations skills

Physical Requirements Standing for short and long periods of time

Sitting for long and short periods of time

Working in hot, humid, and buggy conditions

Lifting up to 50 pounds

Bending, walking, stooping

Driving golf cart/gator

Equipment Used Vessels

Computer

Vehicles

PPE’s

Cleaning Equipment

POS Systems

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Our commitment to Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.

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