Head of Operations & Business Management

For over 30 years, Schill Grounds Management has delivered award-winning commercial landscaping and grounds maintenance services. Ranked #28 nationally among landscape companies, we operate more than 25 locations serving customers across Ohio, Eastern Pennsylvania, Indiana, Illinois, and Ontario, Canada.

Join our growing team at Schill Grounds Management in Westfield, Indiana.

The Operations Manager is a critical leadership position responsible for ensuring our landscape maintenance operations run safely, efficiently, and at the highest quality standard. This role directly impacts customer satisfaction, crew performance, and operational profitability by driving strong job planning, disciplined execution, and continuous improvement in the field.

Safety & Compliance

Champion a strong safety culture by enforcing company policies and regulatory requirements

Lead safety meetings, quality inspections, and proactive incident-prevention efforts

Quality & Service Excellence

Ensure all maintenance services meet company quality standards and customer expectations

Oversee mowing quality, edging, trimming, blowing, and overall property appearance

Identify quality issues and implement corrective actions quickly and effectively

Lead onboarding, training, and certification efforts for maintenance crews

Coach crew leaders and teams through performance improvement and ongoing development

Build crew capability through structured training, accountability, and regular field observation

Job Planning & Production Management

Ensure crews are dispatched only with approved job plans, defined scopes of work, proper staffing, and equipment

Develop and refine job plans that include task sequencing, labor targets, qualifications, and equipment needs

Identify underperforming jobs and re-plan work to improve efficiency, quality, and profitability

Build and manage schedules that optimize routes, travel time, equipment utilization, and crew skill alignment

Serve as a key link between field operations, sales, customer service, and management teams

Support equipment preventative maintenance, repairs, inspections, and inventory control

Assist with operational planning and production cost estimates for new opportunities

Adhere to all company policies and procedures

Support business needs through additional duties as assigned

Proven ability to build professional customer and employee relations

Analytical, data-driven problem solver with a continuous improvement mindset

Strong knowledge of turf types, mowing standards, weed control, and seasonal maintenance practices

Strong computer skills and the ability to adapt to new technology

Weekly pay

Paid Time Off (PTO) and Paid Holidays

Medical, dental, and vision insurance

Life insurance

Employee Assistance Program (EAP)

This role is primarily field-based and requires working outdoors in varying weather conditions, including heat, cold, rain, and snow. Extended hours and seasonal flexibility may be required during peak operational periods.

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