Front Desk Receptionist / Hotel Front Desk

The Front Desk Attendant is the face of the hotel, handling guest check-ins and check-outs, reservations, and providing outstanding customer service. The role also includes helping with online reviews, third-party platforms, and light support duties when needed.
Greet guests warmly, check them in and out efficiently, answer questions, resolve issues professionally, and provide information about the property and local area to ensure a pleasant stay.
Front Desk Operations:
Handle all front desk tasks, including managing reservations, cancellations, and payments
Respond to guest reviews on platforms like Google, TripAdvisor, and Booking.Monitor and update online travel agency (OTA) listings for accuracy (rates, availability, photos, etc.)
Manage daily reports, ensure accurate billing, and balance the cash drawer
Maintain a clean, welcoming front desk and lobby area
~ General Assistance: Occasionally assist with folding towels or small tasks when the team needs help—especially during busy periods.

High school diploma or equivalent

• Previous hotel, front desk, or customer service experience preferred
• Strong communication and basic computer skills
• Comfortable using reservation systems, email, and review platforms
• Flexible availability, including weekends and holidays