Head of Product | Tech
eTeam Inc
Role: Product Manager - Sales and Support Tech with Generative AI / Agentic AI experience.
Location: San Jose, CA (3 days a week in office)
We are seeking a dynamic and experienced Product Manager to join our team, focusing on the Sales and Support technology domain. The ideal candidate will have a strong background in product management, with a specific Client and track record on leveraging Generative AI to enhance customer experience and drive business growth.
innovate and improve customer interactions.
• Market Research and Analysis: Conduct thorough market research to identify customer
development and positioning.
• Roadmap Development: aligns with business objectives and customer needs. Partner closely with engineering, UX design, sales, legal, and
support teams to ensure successful product development and launch. Customer Engagement: Engage with customers & key stakeholders to gather feedback,
Performance Metrics: Define and track key performance indicators (KPIs) to measure
Use data-driven insights to make
latest advancements in AI and apply them to product development. business, engineering and data science teams to prototype, validate, and launch AI-powered
Bachelor's degree in Computer Science, Engineering, Business, or a related field.
MBA or advanced degree is a plus.
• Agentic AI technologies and their applications in the Sales and Support domain. Experience with Leading AI Platforms : as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly
Familiarity with integrating these platforms into enterprise-scale CRM andsupport systems is a strong advantage. data and make data-driven decisions.
• Strong project management skills and attention to detail.
Apply now to join our team and help shape the future.
Vacancy posted 2 days ago
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