Head of Operations & Business Management

About this position

The Director of Operations is responsible for leading and overseeing all operational activities within the assigned region to ensure the efficient, safe, and cost-effective delivery of logistics services. This role drives the execution of strategic initiatives, optimizes operational performance, and ensures alignment with company objectives related to growth, profitability, and customer satisfaction.

This position provides leadership across multiple facilities, ensuring consistent execution of operational standards, regulatory compliance, and continuous improvement initiatives while building and developing high-performing teams.

Key Responsibilities

Operational Leadership

Lead regional logistics operations, including transportation, warehousing, inventory management, and delivery performance.

Develop and execute operational strategies to improve efficiency, cost control, and service delivery.

Establish and enforce operational standards, procedures, and quality controls.

Support business scalability, strategic planning, and regional growth initiatives.

Performance & Continuous Improvement

Monitor and manage key performance indicators (KPIs), including service levels, delivery accuracy, turnaround time, and safety metrics.

Drive continuous improvement initiatives through Lean practices and process optimization.

Conduct risk assessments and implement corrective actions to maintain operational stability.

Compliance & Safety

Ensure compliance with company policies, OSHA, DOT, and all applicable regulations.

Promote a strong safety culture and ensure adherence to workplace safety standards.

Leadership & Team Development

Lead, coach, and develop operations managers, supervisors, and frontline teams across multiple sites.

Support workforce planning, labor relations, and employee engagement initiatives.

Foster a high-performance culture aligned with organizational goals.

Financial & Cross‑Functional Management

Manage operational budgets, authorize expenditures, and ensure financial discipline.

Collaborate with Sales, HR, IT, Finance, and executive leadership to align strategies and business objectives.

Maintain strong communication between regional operations and corporate leadership.

Qualifications

Bachelor’s degree in business management, supply chain, or a related field.

Minimum 5 years of logistics or operations leadership experience.

Minimum 3 years of experience in Lean, engineering, or continuous improvement methodologies.

Minimum 3 years of experience with quality management systems.

Experience in labor relations and workforce management.

Strong leadership, communication, and organizational skills.

Demonstrated ability to analyze data, manage KPIs, and drive operational performance.

Proficiency in Microsoft Office and relevant operational systems.

Ability to pass a criminal background check and drug screening.

Work Environment & Physical Demands

Combination of office and warehouse or plant environments.

Frequent exposure to moving mechanical equipment and varying environmental conditions.

Work environment includes moderate to high noise levels.

Requires standing, walking, sitting, bending, and reaching throughout the workday.

Must wear appropriate personal protective equipment (PPE) while on the shop floor.

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