Head of Information Technology (Remote)

ButterflyMX is on a mission to empower people to open and manage doors & gates from a smartphone. Our products are installed in more than 20,000 multifamily, commercial, gated communities, and student-housing properties worldwide, including properties developed, owned, and managed by the most trusted names in real estate. Our features are designed for developers, owners, property managers, and tenants and our products lower operating costs and improve tenant satisfaction.

Developers and owners no longer need to run building wiring or install in‑unit hardware. Property managers can grant building access, revoke permissions, and review entry logs from an online dashboard. Residents can open doors from their smartphones, issue visitor access, and see who is trying to enter the building.

As a distributed, primarily remote workforce, we’re looking for more intelligent, passionate, collaborative, ai‑forward, and down‑to‑earth individuals to join our growing team. We’re driven by a shared commitment to excellence and innovation, grounded in our core values: We delight our customers, We take ownership, We are a community of collaborators, We speak up, We think big and do small, and We are tenacious.

ButterflyMX is looking for an exceptional Director of Information Technology to build and lead a modern, secure, and highly effective enterprise technology function. This is not a traditional IT role. Employees should want to engage with IT because they trust that they will receive thoughtful guidance, clear communication, and a high‑quality solution rather than bureaucracy, indifference, or a temporary workaround.

You will own the systems, tools, infrastructure, and operations that enable our distributed workforce to perform at its best, including identity and access management, endpoint management, hardware, office technology and networking, SaaS applications, onboarding and offboarding, and IT support. You will also help define the workplace of the future at ButterflyMX. You should have deeply embraced AI in your own work and be eager to apply AI and agentic systems to improve IT operations. This includes identifying workflows suited for intelligent automation, such as help desk intake and triage, employee self‑service, access requests, device troubleshooting, application provisioning, documentation, and operational monitoring.

You must be equally comfortable establishing a long‑term enterprise technology strategy, designing reliable systems and processes, negotiating with vendors, troubleshooting a difficult endpoint issue, improving an office network, or personally helping an employee whose technology is preventing them from succeeding.

Enterprise IT Leadership

Own the strategy, architecture, operation, and continuous improvement of corporate IT with clear operating standards, ownership models, service expectations, and success measures.

Develop the vision for a modern, secure, scalable, and AI‑enabled workplace.

Make thoughtful build, buy, automate, and retire decisions across the enterprise technology portfolio.

Employee Technology Experience

Create an IT experience that employees actively value and trust, with a reputation for solving root causes, not merely closing tickets.

Treat onboarding, equipment selection, troubleshooting, access, and workplace technology as important employee experiences.

AI‑Enabled IT Operations

Identify and implement practical AI and agentic solutions that improve the speed, quality, and scalability of IT operations.

Modernize help desk operations through intelligent ticket classification, routing, suggested resolution, and employee‑facing AI and self‑service experiences.

Use AI to improve documentation, knowledge management, workflow automation, access administration, SaaS management, reporting, and operational analysis.

Continuously experiment with emerging technologies and turn the best ideas into dependable production capabilities.

Integrate JumpCloud or equivalent identity platforms with Google Workspace, Workday, and enterprise SaaS applications.

Reduce manual access administration through well‑designed automation and authoritative identity data.

Endpoint, Hardware, and Workplace Technology

Own endpoint management across macOS and Windows, including MDM/UEM, device posture, encryption, EDR, patching, software deployment, and compliance.

Own the complete hardware lifecycle, including standards, procurement, configuration, deployment, audit‑ready asset inventory, refresh, and secure disposal.

Ensure employees receive equipment that is appropriate for their work rather than applying rigid standards without regard for business needs.

Own or coordinate office technology, conference‑room systems, internet connectivity, wireless networking, and other workplace infrastructure.

Maintain a complete inventory of enterprise applications, owners, users, costs, integrations, data sensitivity, and compliance status.

Lead software procurement, vendor evaluation, contract support, licensing, renewals, rationalization, and offboarding.

Improve the architecture and interoperability of enterprise systems rather than allowing applications to accumulate independently.

Partner with Finance and business leaders to rationalize technology spend; Define and enforce IT security standards in partnership with the CISO.

Own endpoint hardening, patch management, EDR coverage, device compliance, email security, account hygiene, and IT control effectiveness.

Support audits and compliance activities related to access control, asset management, change management, onboarding, offboarding, and enterprise systems.

Maintain policies, runbooks, and system documentation that is accurate, accessible, and operationally useful.

Lead IT incident response with urgency, transparency, sound judgment, and strong root‑cause analysis.

A record of materially improving the quality, reliability, security, or employee experience of an IT organization.

Range and grit with an ownership mentality: you notice problems, take responsibility, and persist until they are resolved, and comfortably move between strategic planning and hands‑on execution.

Strong technical curiosity and the ability to diagnose and resolve difficult problems across devices, networks, identity systems, applications, and user workflows.

High standards for craftsmanship, reliability, and user experience.

A service mindset grounded in empowerment: genuine enthusiasm for helping people use technology effectively by creating simple, durable solutions.

The confidence to challenge weak practices, outdated assumptions, poor vendor recommendations, and “this is how IT has always done it” thinking.

Uses AI to improve their own and others’ work, and can tell production‑worthy versus hype.

7+ years of relevant IT experience, including at least three years in a senior, lead, or highly autonomous role.

Experience operating in a fast‑growing SaaS, technology, or similarly dynamic organization.

Deep, hands‑on expertise in identity and access management, including SSO, MFA, SCIM, lifecycle automation, and access governance.

Experience integrating JumpCloud or an equivalent identity platform with Google Workspace and an HR system such as Workday.

Experience managing an MDM/UEM environment, ideally Hexnode, across macOS and Windows endpoints.

Strong command of SaaS application governance, procurement, licensing, integration, and offboarding.

Experience supporting IT controls and audits involving access, change management, assets, and enterprise systems.

Working knowledge of email security and authentication, including SPF, DKIM, DMARC, domain reputation, and secure mail configuration.

Experience supporting office networks, wireless connectivity, conference‑room technology, or other physical workplace systems.

Demonstrable experience applying AI tools to real professional workflows.

Experience building AI‑enabled automations, agents, support workflows, or internal tools is strongly preferred.

Actual compensation will depend on factors including budget, skills, experience, location, and internal equity. This position may also be eligible for bonuses, equity, or other forms of compensation, where applicable.

Comprehensive Medical, Dental and Vision plans (ButterflyMX covers 80% of the cost) starting day 1

10 paid holidays, 20 vacation days, 5 sick days, 3 floating holidays

Short and Long Term Disability (ButterflyMX covers 100% of the cost)

Employee Assistance Program

Access to optional benefits including pre‑tax flexible healthcare spending accounts (FSA and HSA), Dependent Care FSA, and Commuter Benefits, as well as optional Supplemental Life, AD&D, Hospital Indemnity, Legal, Accident, Critical Illness, Pet, and Personal Liability Insurance

ButterflyMX is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need reasonable accommodations during the application or the recruiting process, please let our recruiting team know.

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