Automotive Service Writer/Customer Service

Service Writer Emich Chevrolet

We are seeking a motivated and customer-focused Service Writer to join our team at Emich Chevrolet! The ideal candidate will have prior automotive service advisor experience, strong communication skills, and a valid driver's license. This role is critical in ensuring our customers receive exceptional service and that their vehicles are repaired and maintained to the highest standards.

As a Service Writer, you will act as the liaison between customers and our service technicians, guiding customers through the repair process, providing accurate estimates, and ensuring quality control. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer experiences, we want to hear from you.

Pay & Benefits

~ Pay Rate: $50,000 $120,000 annually (commission-based salary)

~ Comprehensive Benefits Package:

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Holiday Bonus Club

Key Responsibilities

Greet customers promptly and professionally, listening carefully to their concerns and service needs.

Write accurate service orders by documenting vehicle issues, recommended repairs, and estimated costs.

Communicate clearly with customers about repair timelines, costs, and updates throughout the service process.

Build strong customer relationships to increase satisfaction, trust, and repeat business.

Uphold company standards for ethical business practices, professional image, and customer service excellence.

Monitor the progress of each vehicle in the shop, ensuring timely completion and quality workmanship.

Collaborate with technicians to manage workflow, parts ordering, and job efficiency.

Oversee and participate in quality control checks before vehicles are returned to customers.

Assist in developing and documenting standard operating procedures to improve service department efficiency.

Promote retail service specials and execute sales initiatives to maximize profitability.

Qualifications

High school diploma or equivalent required; post-secondary training in automotive service preferred.

Valid driver's license with a clean driving record (commercial license a plus).

Proven experience as an automotive service advisor or service writer.

Accredited training in customer satisfaction, service advisor skills, and quality control is highly desirable.

Strong communication and interpersonal skills with the ability to explain technical information in simple terms.

Ability to multitask and remain organized in a fast-paced environment.

Proficient in computer systems and business machines (service management software experience preferred).

Ability to read, write, and speak English fluently. (bi-lingual is a PLUS)

Detail-oriented with strong problem-solving skills and the ability to work independently or as part of a team.

Why Join Emich Chevrolet?

At Emich Chevrolet, we believe in creating a workplace where employees feel valued, supported, and empowered to grow. We have a long-standing reputation for excellence and are committed to providing career opportunities for sharp, energetic individuals.

Join a winning team where your skills are appreciated, your career can thrive, and your contributions make a difference every day.

Equal Opportunity Employer

Emich Chevrolet is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Emich Chevrolet