Retail Training Facilitator

Bucherer USA is seeking a Training Associate to join the Human Resources team. The Training Associate reports to the Director of Learning & Development and supports the execution and delivery of department initiatives across retail and corporate. This role partners closely with store leadership and the training team to coordinate onboarding, facilitate training programs, track learning progress, and help bring training content to life through engaging in‑store experiences. Training Delivery & Facilitation

Support the facilitation of onboarding and training programs for new hires.

Lead portions of instructor‑led workshops and training sessions.

Reinforce learning through in‑store coaching and follow‑up activities.

Coordinate training schedules, calendars, and communications.

Track training completion, certifications, and learning compliance.

Maintain training records, dashboards, and reporting tools.

Support the administration of learning management systems (LMS) and eLearning platforms.

Coordinate materials, resources, and training logistics for new hires.

Retail Partnership

Partner with store leaders to identify learning opportunities and support business priorities.

Gather feedback from participants and leadership to continuously improve training programs.

Help implement company culture, client experience, and operational training initiatives.

Content & Program Support

Prepare training materials, presentations, guides, and job aids.

Ownership in managing company Mystery Shop Program - analyzing and delivering results.

Support special projects as needed.

Bachelor’s degree or equivalent experience preferred.

1-3 years of experience in training, learning and development, retail operations, or hospitality.

Excellent organizational and project management abilities.

Proficiency in Microsoft Office Suite, particularly PowerPoint and Excel.

Ability to travel occasionally to retail locations.

Passion for luxury retail, client experience, and employee development.

All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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