Service Banker (Full Time)

Universal Banker Celebrating over 100 years in the community, Citizens Trust Bank remains committed to providing personalized service and financial solutions to meet the growing needs of our customers.

We are committed to our institution's values of Integrity, Collaboration, Innovation, Service Excellence, Respect, Accountability, and Leadership, all of which are needed to continue our mission of empowering generations for financial success.

By joining our team, you can expect opportunities to enhance personal accomplishments and professional growth.

Performs the basic transactions of a paying and receiving teller such as processing deposits and loan payments, verifies cash and endorsements of check cashing

Opens and manages new accounts (checking, savings, CDs, etc.)

Provides excellent care to clients regarding daily transactions, addressing inquiries, and problem resolutions, digital tools, and services in accordance with bank policies

Supports financial sales goals (deposits, loans, fee income, and Inter Change Income), and customer retention efforts

Assists with ATM, online banking, and mobile app troubleshooting

Confirms identification for client and determines that all necessary documents are in proper form and within authorized limits

Ensures compliance with all internal controls and established policies and procedures

Works established schedule including Saturdays when assigned

Promotes and advise on banking solutions

Accepts and process credit card payments and withdrawals and credit card cash advances payments

Balances currency, cash and checks in cash drawer at end of shift

Assists with the development of department procedures, policies, and processes

Delivers exceptional customer services consistently to all business lines; maintain positive and productive working relationships with all internal and external customers

Adheres to all policies, procedures, processes, bank's practices, guidelines, expectations, laws, and regulations

Demonstrates consistent professional appearance, image, ethics, integrity, demeanor, and represent the CTB brand

Leads initiatives, add value, support the Bank's vision, core values, business principles, goals, and objectives

Develops rapport with the client base, greet by/using name, have knowledge of account ownership, be responsive and timely with correspondence and problem resolution, and display a caring attitude

Adheres to Policies and Procedures Must adhere to all policies and procedures including customer confidentiality

must have thorough knowledge of bank's products and services

Losses Cash Items and Over & Shorts must be kept within guidelines

Effective Communications Must display good and effective communications verbally and in writing

Complete all reports and documentation to ensure quality of daily work

Attend all staff meetings and bank sponsored events when required

Maintain customer confidentiality

One year of previous universal banking experience in a banking environment

High School Diploma; Excellent quality customer service, sales, and telephone skills with a genuine interest in serving customers and the ability to collaborate and build good cross-functional business relationships

Technology-savvy and proficient in using advanced Microsoft Office (Excel, Word, PowerPoint, etc.) understanding of the FIS Horizon core Banking system

Expert level written and verbal communication and diplomacy skills with the ability to communicate clearly, concisely, persuasively, informatively, tactfully and effectively work across all levels of the Bank

Outgoing and trustworthy with the ability to effectively handle and maintain confidential matters and information

Ability to work in a fast paced, high performance and changing environment, and must be able to adapt to change

Must be able to demonstrate and maintain a positive composure and consistently demonstrate professional appearance, demeanor, image, and consistently represent the CTB Brand

goal oriented with the ability to produce quality results, meet all established goals, objectives, deadlines, and expectations; ability to comply with all bank policies, procedures, regulations, and laws

detailed-oriented with excellent time management and strategic planning skills

Must be flexible and energetic with a competitive and winning spirit

Citizens Trust Bank is committed to investing in our associates, cultivating a rewarding, results-driven, innovative and professional team. We offer competitive compensation and a comprehensive benefits package for our full-time associates. Medical, Dental, Vision, and Prescription

401(k) Retirement Plan

Life Insurance Accidental Death & Dismemberment

Short&/Long Term Disability

Flexible Spending Plan

Paid Time Off, Vacation, and Holiday Pay

Tuition Reimbursement

Employer Assisted Housing Program

Employee Assistant Referral Services (EAP)

Legal Shield Program

Free Banking Services

Training & Development Programs and much more