Planning and Business Liaison

At AdaptHealth we offer full-service home medical equipment and related services that empower patients to live their best lives – beyond the hospital and at home.
With supporting locations across the nation, AdaptHealth is the vital link in the healthcare ecosystem that bridges the gap between patients, providers, and high-quality, compassionate care.
Responsible Environmental Stewardship
Patient Liaisons have responsibilities related to customer service, equipment and service deliveries in the hospital, and marketing-related activities. This may include delivering medical equipment and supplies to patients in a timely and professional manner and teaching the patient how to use and maintain their equipment; communicating the patient’s financial responsibility to the patient, and collecting any amounts due using AdaptHealth provided electronic tools.
Be knowledgeable of and responsible for the current AdaptHealth policies and procedures that apply to this position.
Responsible for maintaining and increasing revenue from hospital/facility orders.
Develop and maintain a working knowledge of home equipment, insurance guidelines, eligibility, and reimbursement for patients
Responsible for fulfilling equipment orders and assuring that equipment is clean, in proper working order and quantities are correct, delivery instructions are correct, and required paperwork is taken to the patient.
Delivers/Picks up supplies and equipment in a courteous, accurate, and timely manner meeting the timely delivery goal for essential equipment.
Trains and educates patients and caregivers on the use of equipment and answers any inquiries they may have about services.
Informs new patients about their rights and responsibilities, whom to contact with questions, and how to contact the billing department. Responsible for informing patients about patient satisfaction surveys.
Responsible for initiating the insurance verification process and informing patients of their financial responsibility.
Discusses insurance coverage with the patient and arranges payment of the patient’s financial responsibility.
Documents date and time of delivery-on-delivery ticket and lists any problems or changes to the order and updates driving directions if necessary.
Responsible for returning dirty equipment to the closet and tagging broken equipment, including the branch name and brief description of the problem, for return to the repair area.
Responsible for troubleshooting and servicing all equipment and making decisions on switch-outs.
Increases referral volume from the facility by promotion within business lines and cross-selling among business lines through solicitation/facilitation of referral orders from referral sources.
Understands and maintains a balanced focus on the most profitable business lines.
Acts as a resource for referral source staff regarding Medicare, Medicaid, and private insurance documentation and reimbursement guidelines related to DME/RT/IV/HH equipment and services.
The assists the sales team in the planning and conducting of orientations and in-services to referral sources regarding HME equipment and services provided.
Obtains all required information and medical documentation to ensure complete, accurate, and timely processing of referrals. Strives to obtain MD order signatures and original prescriptions while on-site.
Assures that diagnoses and disease states warrant the need for prescribed equipment and services from a reimbursement standpoint. Suggests additional equipment and services if warranted based on diagnoses or makes appropriate recommendations.
Coordinates with other departments to minimize delivery expenses and provide efficient service to customers.
Retain knowledge of and consistently adhere to procedures for the use of Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
Completes assigned compliance training and other educational programs as required.
Maintains compliance with AdaptHealth’s Compliance Program.
Excellent customer service skills
Ability to prioritize and manage multiple projects
Possess mental alertness and the ability to properly treat confidential information.
Proficient computer skills and knowledge of Microsoft Office
High School Diploma or equivalent is required; One (1) year of work related to health care, administrative, insurance, customer services, or management regardless of industry
The exact job experience considered must be DME, Diabetes, Incontinence Sales.
Ability to perform repetitive motions of wrists, hands, and/or fingers due to extensive computer use.
The work environment may be stressful at times, as overall office activities and work levels fluctuate.
Subject to long periods of sitting and exposure to the computer screen.
May be exposed to hazardous materials, loud noise, extreme heat/cold, direct, or indirect contact with airborne, bloodborne, and/or other potentially infectious pathogens
May be exposed to angry or irate customers, patients, or referral sources.
Ability to utilize a personal computer and other office equipment.
Ability to travel independently throughout the service area.
Excellent ability to effectively communicate both verbally and written with customers with the ability to demonstrate empathy, compassion, courtesy, and respect for privacy.
Comprehensive medical, dental and vision coverage (eligible first of the month following hire)

• Paid Time Off Plans including 6 paid holidays
• Employee Stock Purchase Plan
• Short and Long-term Disability Insurance
• Life and AD&D Insurance
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Spousal Advantage Reimbursement Plan
• Identity Theft Protection and Legal Plan

*Company conducted Motor Vehicle Record Check is required for driving roles
As required, we are providing all applicants with access to the Clearinghouse Education and Awareness website:
In accordance with California law, candidates applying for positions located in California that require on-site presence at a Home Medical Device Retailer (HMDR) facility must obtain a California Department of Public Health (CDPH) Exemptee License. This license requires completion of state-approved training and a course completion certificate, as HMDR facilities are required to have an Exemptee physically present during all hours of operation in lieu of a pharmacist. Applicants must include proof of required training with their license application or disclose their intent to obtain. More information on the CDPH HMDR program and approved training options can be found here: Home Medical Device Retail Program.
AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual’s race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.