Concierge- Customer Support

Opensity Solutions is the largest tech-enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.
We are seeking a Concierge to serve as a welcoming first point of contact for clients, guests, vendors, and employees. This role combines front desk reception, hospitality, conference room support, workplace coordination, and administrative responsibilities in a professional corporate environment.
Schedule: Monday through Friday, 8 am to 5 pm
Location: Midtown NYC
Serve as a brand advocate and ambassador in every interaction with clients, guests, vendors, and employees.
Register guests, issue visitor identification badges, maintain visitor logs, and follow all building security procedures.
Maintain a clean, organized, and professional Front of House/Reception area.
Provide exceptional customer service by responding to inquiries, identifying needs, and resolving concerns in a timely manner.
Provide in-house beverage and hospitality services to clients and guests, including preparing coffee upon request.
Assist with conference room scheduling and maintain accurate scheduling records and manual Excel trackers.
Submit Building Engines work orders for office-related issues and weekly visitor passes.
Assist employees with locating and reserving desks through Condeco or on-site during peak occupancy periods.
Order snacks, beverages, stationery, and other office supplies through approved vendors such as Amazon.
Prepare shipping labels and process FedEx packages as requested.
Assist with ordering business cards and other workplace materials.
Assist with various office filing, administrative, invoicing, and reporting projects.
Support process improvement initiatives by identifying opportunities to improve workplace operations.
Open and close the work area according to scheduled hours, ensuring the space is fully prepared for daily operations.
Maintain a high level of communication with all levels of staff, clients, and customers.
Perform other administrative and workplace support duties as assigned.
2+ years of experience in reception, hospitality, office services, workplace experience, customer service, or a related field preferred.

• Previous experience in a corporate or professional office environment strongly preferred.
• Strong customer service and interpersonal skills.
• Proficient with Microsoft Office, particularly Outlook and Excel.

#Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation.

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.