Concierge- Customer Support

The Client Experience Concierge at The Landmark will support the client experience and appointment business at The Landmark and be a trusted resource for all domestic and global clients visiting The Landmark. s brand heritage, prestige, and traditions are upheld. Luxury Client ServiceOffer luxury services and elevated, bespoke experiences directly to clients, VIC clients, and Executive Committee members.Develop and manage high net worth client experiences while visiting The Landmark.Manage schedule of multiple private spaces within The Landmark.Participate in networking activities to ensure the chosen vendors and restaurants meet brand standards.Provide ad-hoc support to the Client Experience department for various tasks.Lead internal tours of The Landmark and serve as a brand ambassador.Support all hospitality and selling events for VIC clientele.Skills and CompetenciesExceptional verbal and written communication skillsProven networking expertise within New York CityEvent and catering managementExpertise in coordinating car and travel arrangementsAdept in creating detailed, bespoke itinerariesDemonstrated ability to craft memorable bespoke experiencesMeticulous attention to detailOrganizational and time management skillsStrong commitment to teamwork and collaborationHigh sense of urgencyRequired Experience4+ years of luxury hospitality experienceMultilingual proficiency highly preferredStrong existing relationships with luxury hotels and restaurants, both domestically and globallyProven experience working with VIC clientsStrong administrative skills, including proficiency in Microsoft Excel, PowerPoint, and WordTiffany & Co. is formed from many facets - talented people who make our community stronger with their creativity, perspective, and lived experience. This is why diversity, equity, inclusion, and belonging (DEIB) are at the core of our business and our culture. We believe reaching your full potential requires a solid foundation, and your well-being is a central pillar. Tiffany employees are eligible for comprehensive benefits, including global benefits like adoption and surrogacy assistance, and parental leave, as well as programs that support mental, emotional, physical, and financial well-being. We also offer competitive pay, medical, dental, and vision insurance, 401(k) plans with company match, paid time off, alongside other meaningful employee offerings.