HVAC Dispatcher - Full Time

Dispatcher
Eanes Heating and Air, a dynamic, growing HVAC and Plumbing company, is seeking a Full-Time, Monday-Friday Dispatcher with strong office experience plus solid computer and customer service skills to join our team at our High Point, NC location.
We are seeking someone to work on Monday-Friday from 8 am- 5 pm. Additional hours may occasionally be available when other Dispatchers call out, such as on holidays.
They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.
This position is responsible for scheduling and dispatching HVAC Service and Electrical Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.
Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. A minimum of two years of office/customer service experience (dispatch experience is preferred)
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Strong computer skills with a good knowledge of Microsoft Office and ability to learn customer service management and scheduling / dispatch software
Must be familiar with Microsoft Excel
Experience with Service Titan software would be a definite plus
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Job Type: Full-time
Salary: $17.00 - $22.00 per hour
Office & Administrative: 2 years (Required)
Dispatcher: 1 year (Preferred)
Microsoft Office (Word, Excel & Outlook): 1 year (Required)
Service Titan Software: 1 year (Preferred)