Head of Care Management Operations

Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the greater New York, New Jersey and Connecticut markets with a rail-served landfill in Ohio! IWS is committed to delivering high-quality waste, recycling and environmental services, while prioritizing the safety of our employees, customers and communities. We cater to a diverse range of industrial, medical and commercial/residential customers.

Founded in 1998, IWS has grown over the years through acquisitions, many of which were family-owned businesses that remain a part of our team today. We’re proud to combine the resources of a large company with the values and care of a family-run business.

Operations Supervisor II is responsible for supervising the collections activities in one or more lines of business (commercial, residential, roll-off and container delivery pick up). The Operations Supervisor II manages drivers and helpers and works with the Operations Hauling Manager to implement tactical initiatives to drive functional excellence and budget achievement. The Supervisor ensures adherence to all accident prevention programs and leads operations to ensure compliance with all safety, environmental, operating, regulatory, accounting, ethics and other standards. Responsibilities include the execution and delivery of Safety, Customer Experience, and Efficiency while supporting a culture of employee engagement.

Route Planning and Safety Awareness

Manage a team of Drivers and Helpers

Partner with the maintenance department to ensure all equipment remains in working order and in compliance with safety standards.

Engage assigned employees in active participation to instill a culture of safety by demonstration of a personal commitment to safe operations and active personal outreach to operational employees.

Survey a new stop for safe service.

Ensure adherence to DOT regulations, environmental compliance, and municipal ordinances.

Maintain accurate route documentation, service records, and regulatory paperwork.

Customer Experience

Provide service to all customers that meets or exceeds customer expectations with regard to the entire customer experience.

Resolve unusual service requests, equipment breakdowns and schedule changes with timely communications to all stakeholders.

Interact with customers to solve and rectify any issues and improve the overall customer experience.

Communicate any changes/needs to the appropriate contact for Municipal work.

Onsite customer visits may be required periodically.

Serve as a positive representative of the Company to drive customer satisfaction and loyalty to the Company.

Identifies, evaluates, and develops route assignments that are cost effective and meet business objectives.

Provides detailed analysis of route performance to ensure all pickups are made and are done on a timely manner.

Review weight audit activity - following a truck.

Route audit to ensure we are not picking up cancelled customers.

Work with Dispatch to manage door traffic.

Monitor employee attendance, punctuality, and performance.

Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.

3-8 years of experience in waste management operations

3+ years of supervisory experience in waste management, transportation, and/or logistics services

Associate’s degree or higher in Business, Logistics, or related field preferred or equivalent in work experience

Knowledge of DOT requirements for commercial vehicles

Computer skills (Microsoft Outlook and basic Excel)

Must have desire and ability to learn the company’s software applications Must possess strong written, verbal and interpersonal communication skills

Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.