Head of Operations & Business Management

Operations Manager
Santa Ana, CA 92707
Overview
Salary Range $72,000.00 - $78,000.00 Salary/year Position Type Full Time Job Shift Any
Description
You are a motivated hospitality leader with a passion for guest satisfaction, operational excellence, and team development. You understand how every department contributes to the guest experience and enjoy creating efficient processes that drive results. If you thrive in a fast-paced hotel environment and love leading teams to success, keep reading.
The Role
As the Hotel Operations Manager, you oversee the day-to-day operations of the hotel to ensure exceptional guest experiences, efficient performance, and adherence to company standards. You work closely with department leaders to support front office, housekeeping, food and beverage, maintenance, and guest services operations while fostering a culture of teamwork, accountability, and hospitality excellence.
What You Will Be Doing

• Oversee daily hotel operations to ensure exceptional guest service and operational efficiency
• Lead, coach, and support department managers and team members across hotel operations
• Monitor guest satisfaction scores and implement service improvement initiatives
• Address and resolve guest concerns promptly and professionally
• Ensure compliance with hotel policies, brand standards, safety regulations, and company procedures
• Manage staffing levels, scheduling, employee development, and performance management
• Review operational reports, labor costs, revenues, and expenses to support business goals
• Coordinate with all departments to ensure seamless communication and service delivery
• Monitor property appearance, cleanliness, maintenance, and overall guest experience standards
• Support budgeting, forecasting, inventory management, and cost-control initiatives
• Assist with recruitment, onboarding, and training programs
• Serve as Manager on Duty as scheduled, including evenings, weekends, and holidays
• Foster a positive, professional, and guest-focused work environment

Why You Will Love It Here

Opportunity to lead hotel operations and make a direct impact on guest satisfaction
Professional growth and advancement opportunities within hospitality leadership
Collaborative and supportive team environment
Dynamic workplace where every day brings new challenges and opportunities
Ability to develop teams and drive operational success
Qualifications
What Makes You You • Previous hotel front office leadership experience required • Strong communication, leadership, and problem solving skills • Organized, dependable, and detail oriented • Comfortable using hotel systems, reporting tools, and front office processes • Able to multitask and maintain professionalism under pressure • Passionate about hospitality and creating excellent guest experiences
Flexible to work any shifts, including holidays and weekends.