Head of Operations & Business Management

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MV Transportation is seeking an Operations Manager will provide support, leadership and direction to assigned operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures. The Operations Manager is primarily responsible for but not limited to:

Effectively manage on-time performance and driver availability.
Effectively manage all call center functions.
Effectively manage customer relations through both direct contact and outreach programs.
Assist in overseeing safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
Implement, promote and adhere to company policies and procedures.
Minimum of three years of recent (within the past five years) direct successful experience in an Operations/Assistant General Manager capacity managing a transit property/operation of paratransit services.
The ideal candidate would have experience in scheduling, personnel management, and training.
Knowledge of company policy assures that the field operator is using consistent measures to assess a driver’s activity.
Experience managing a fast-paced environment.
MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.
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