Head of Facility Management

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Facilities Manager serves as the single point of contact for facilities management operations supporting the Regional Manager and Corporate Real Estate team in delivering high-quality facility management services. This role coordinates tenant requirements and manages service delivery to ensure client satisfaction and operational excellence.
Support the Area Manager in implementing short- and long-term client projects while leveraging AI tools to streamline project planning resource allocation and timeline optimization for increased operational efficiency.
Collaborate closely with the Facility Management Lead and client stakeholders utilizing AI-powered analytics to identify cost-saving opportunities and process improvement areas.
Lead mentor and manage cross-functional teams including technical administrative and vendor personnel within a matrixed organization. Provide direct people management including performance evaluations professional development planning and career coaching. Foster collaborative relationships across departments to drive aligned outcomes and build team capabilities through regular mentorship and structured development initiatives.
Oversee monthly quarterly and annual reporting for the client employing AI-assisted data aggregation and visualization tools to generate actionable insights and executive-ready presentations.
Manage capital and expense budgets in close collaboration with client representatives. Support the development and implementation of annual management plans for buildings within the assigned area.
Deliver compelling presentations to client executives demonstrating strong executive presence and translating complex operational data into strategic recommendations that drive business decisions.
Respond to urgent facility issues and ad hoc client requests with timely solutions-oriented support during business and after-hours periods as needed to ensure continuous operations and client satisfaction.
Minimum 6 years of industry experience in corporate environments third-party service provision or consulting
Strong people management and organizational skills within matrixed organizations
Proven experience managing developing and retaining technical and administrative staff with demonstrated ability to mentor and inspire high-performing teams
Demonstrated experience leading cross-functional teams and building collaborative partnerships across organizational boundaries
Proficient in MS Office MS SharePoint and AI productivity tools for workflow optimization
Computer proficiency in CMMS/Work Order systems and emerging AI-enabled facility management platforms
Ability to supervise vendor performance during normal and off-hours including weekends when necessary
Bachelors degree in Engineering
Knowledge of real estate telecommunications furniture accounting and building systems
Experience with oversight of multiple facilities with varied functions
Proven track record of mentoring coaching and developing team members across functional areas with measurable impact on employee growth and retention

On-site Winston-Salem NC
Personalized benefits that support personal well-being and growth:
Comprehensive Medical Dental & Vision Care

• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . Accepting applications on an ongoing basis until candidate identified.