Academy Administrative Professional

Administrative Office Assistant (Float)

Reports to: Administrative Manager

General Summary Of Duties:

Hours and locations will vary depending on the needs of the company. The work in this position contributes to the patient's overall successful interaction within the office. Exceptional people skills are needed.

Essential Job Functions:

Provide float coverage for various physician offices

Schedule patient follow up appointments when necessary

Schedule tests, referrals, and surgeries

Provide float coverage for front desk reception and secretarial duties

Answer and return phone calls; communicate with insurance companies

Contact patients for scheduling, review of history and medications to determine and discuss any required preoperative testing or education.

Register patients and update patient demographics

Ensure that all appropriate paperwork is completed prior to scheduling procedure

Ensure correct codes and patient information is provided to OR booking offices

Appropriately coordinates number and length of cases booked per OR session

Assists in scheduling patients, check patient's insurance benefits and collect co-payments

Sorting mail/packages presented to front desk and directing to appropriate source; dispersing any incoming faxes to the appropriate source.

Answer and triage patient phone calls

Additional duties as assigned by the Manager to meet department needs.

Requirements:

High School education or equivalent

Prior medical experience preferred

Must be able to travel to all UOI sites

Good computer skills including Microsoft office and outlook

Efficiently assist in the coordination of a busy office, including use of email, document scanning, and word processing

Ability to be professional, pleasant, cheerful, and enthusiastic demeanor

Ability to pay attention to detail

Excellent interpersonal skills including telephone etiquette

Motivated individual with a team approach

Must be able to travel to all sites if/when necessary.

University Orthopedics