Restaurant Server PT Seasonal

Food and Beverage Server

Take food and beverage orders, retrieve and serve alcoholic/non-alcoholic beverages and food orders to guest tables according to hotel specifications, courteously and efficiently. Assist in the maintenance of the pool Cafe and bar area and equipment. Maintain luxury service standards.

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.

Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the pool bar and Cafe.

Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.

Maintain complete knowledge of VIPs as determined by Hotel & Members.

Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.

Take guests' food and beverage orders, utilizing suggestive selling techniques.

Input order into system and ensure transmission of food orders is verified by kitchen.

Communicate additional meal requirements and special requests to the kitchen.

Open and serve wine/champagne bottles in accordance with departmental standards. Serve all food courses and non-alcoholic beverage items to the guest in accordance with departmental standards.

Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.

Handle guest complaints ensuring guest satisfaction.

Monitor and maintain cleanliness, sanitation and organization of assigned station and service areas.

Adhere to payment, cash handling and credit policies/procedures.

Collect and report tips at the end of the assigned shift.

Experience: Minimum two-three years' experience as a server, preferably within a luxury hotel/fine dining establishment. California Responsible Beverage Service (RBS) Certificate & California Food Handler Card, preferred.

Education: High school diploma.

understand a guest's service needs; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data. Ability to work in various weather conditions and temperatures outdoors. Ability to work days, nights, weekend and holidays with a flexible schedule as needed.

Technical Skills: Ability to understand guests' service needs; ability to suggestively sell restaurant menu items, beverages and wines; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests; Rosewood Sand Hill provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Rosewood Sand Hill, a luxury hotel in Menlo Park, California, opened in 2009. Nestled on 16 acres of pristine property in Silicon Valley, the five-star rated hotel offers a retreat for Bay Area executives and entrepreneurs, as well as local residents and visitors. The historic California ranch-style architecture melds with fragrant gardens and stunning views of the Santa Cruz Mountains to create a unique atmosphere that appeals to all types of guests.

Rosewood Sand Hill provides 121 guest rooms that are perfect for relaxing or rejuvenating with resort-like amenities and high-quality service. Guests can indulge at Sense, A Rosewood Spa, or delight in the freshest local ingredients at Madera Restaurant. Rosewood Hotel Group