Overnight Emergency Veterinary Client Service Rep (CARE)

Veterinary Client Service Representative / Veterinary Receptionist
Full-time schedule:

Evening shift: Sunday-Wednesday, 2pm-12am or 3pm-1am. Shift differential is available for night and weekend shifts.

Day shift:4 day, 10 hour shift, with shifts scheduled from 6a-4pm, 7a-5pm, or 8a-6p. Saturday availability is required. Shift differential available for weekend shift.

You are a compassionate, organized Veterinary Client Service Representative or Veterinary Receptionist with front desk experience in a busy animal hospital, specialty hospital, emergency setting, or high-volume client service environment. You are confident managing appointment scheduling, multi-line phones, check-in and check-out, payment processing, client communication, and practice management software while helping clients feel supported during each visit. Can remain calm, compassionate, and organized while managing phones, client questions, scheduling needs, and front desk responsibilities

Works well as part of a collaborative hospital team

Provides exceptional customer service in a fast-paced environment

Has experience scheduling appointments, managing client flow, or coordinating calendars in a veterinary, medical, or high-volume service environment

Previous veterinary experience is highly preferred

Bilingual abilities are a plus

Is available to work weekends and holidays as needed

Check in patients efficiently and help guide clients through the visit process

Schedule appointments, manage client flow, and support front desk coordination

Answer and route incoming calls while supporting client questions, appointment needs, and hospital communication

Maintain a clean, organized, and professional reception and waiting area

Process payments, handle cash accurately, and balance client accounts

Update client and patient files, document communications, and maintain clear records in the practice management system

Our vast, diverse, and free library of continuing education courses - ThriveU

Live, virtual interactive workshops to develop valuable leadership skills

A program designed to teach you the fundamentals of running a pet hospital

And, with so many locations nationwide, you can find and move into any specialty, hospital type, or environment. Join us and provide your best care at a clinic that is deeply rooted within its community and bolstered by the resources of Thrive Pet Healthcare.

Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:

Expert advice, support and network discounts for fertility and family planning

Pet perks and veterinary service discounts

Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.

Aboutthe Hospital
Heart of Texas Veterinary Specialty Center is a24 houremergency and specialty referral hospital that invests heavily in our team's growth and development. We pride ourselves on providing the Round Rock area with compassionate and quality emergency, and specialty care including surgery, internal medicine and oncology. Thrive Pet Healthcare creates the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. Today, its network of 360+ primary, emergency, and specialty hospitals across the U.S. cares for pets of all ages and health needs, while portfolio companies provide tools and technology that help veterinary teams work smarter and deliver better care. Thrive invests in its people—through mentorship, leadership programs, continuing education, and well-being initiatives—so teams can grow and feel supported. For pet owners, convenient solutions such as a mobile app, digital booking, Thrive PlusTM membership, HereFurYou Helpline, an online pharmacy and flexible financial options* make accessing quality care simpler— giving families the peace of mind their pets deserve. J-18808-Ljbffr University of Calgary