Head of Programme Management

The Program Manager supports a defined set of clients, including Syneos Communications agencies and Syneos Health Clinical departments, by helping ensure projects move smoothly through Boldsky studio. Acting as a reliable partner, the Program Manager helps the team deliver on client needs while supporting overall client satisfaction. This Program Manager reports directly to the Sr. Program Manager.

The Program Manager helps define project parameters, contributes to creative ideation sessions, and participates in tactical discussions. Once project expectations are aligned, the Program Manager coordinates project execution from start to finish, including timeline development, budget tracking and change order management, and routing deliverables for review. Familiarity with the creative process and experience with print production are valuable in this role.

This role collaborates closely with the Creative agency team and regularly supports the Clinical Patient Recruitment and Retention team by ensuring projects are directed to the correct stakeholders and the workflows remain aligned.

Client and Business Management

Supports delivery of high-quality work and helps ensure client expectations are met.

Assists in communicating the studio’s capabilities by answering inquiries related to creative and print production process.

Helps manage project-related challenges by coordinating details, gathering information, and escalating issues appropriately.

Identifies workflow gaps or project risks and informs senior program management for resolution.

Reviews incoming project requests to confirm required information is included (budgets, assets, links, requirements).

Supports triage, intake, and project planning meetings by documenting next steps and helping ensure alignment across teams within Program Management software.

Assists with project status updates and contributes to scoping discussions under guidance from senior team members.

Helps prepare project estimates, timelines, and resource plans with oversight from senior program management.

Maintains working knowledge of creative development and print production workflows to support smooth execution.

3 years of experience in program management, delivery operations, or studio/agency understanding

Organized, detail-oriented, and able to juggle multiple projects

Experience supporting creative or production workflows, including print

Keen attention to quality and accuracy

Ability to work effectively within a cross-functional, networked environment

The annual base salary for this position ranges from $75,000 to $100,000 CAD. In addition, some positions may include eligibility to earn commissions/bonus based on company and / or individual performance.

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled).

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