Health Care Concierge

Care Concierge

We are seeking a patient-first minded Care Concierge Agent to join our Clinic Team. The successful candidate will take a white glove approach to handling the needs of patients within the Clinic. This includes coordinating appointments, providing information about treatment options, handling support questions, and managing provider schedules to ensure the clinic operates smoothly to deliver high quality medicine. Must be flexible including nights, weekends and some holidays.

Hospitality: Care Concierge agents provide a warm and welcoming experience for both providers and patients, while being open and accommodating to new ideas and processes for continuous improvement. Accountability: Care Concierge agents take responsibility for the patient and provider experience, follow through on commitments and hold themselves to delivering high-quality results. Care Concierge agents demonstrate resourcefulness, initiative and drive to tackle their work energetically and with curiosity. Professionalism: Care Concierge creates a positive and productive work environment for themselves and others. Collaboration and Feedback: Care Concierge agents work effectively with others towards shared goals, value different opinions and perspectives, are willing to assist others when needed and are flexible and willing to adjust to changing circumstances. The ideal candidate works with their team to support the overall patient experience of the clinic.

Develops close relationships with and serves as primary point of contact for patients

Schedules appointments, follow-up visits and supports the patient in navigating care outside of the virtual clinic

Maintains detailed records of patient interactions and progress to ensure accurate information across all systems

Communicates effectively and proactively with patients, providers and co-workers to facilitate care

Ability to build relationships with different types of people, including clients, organization members, and health care providers

Initiates outreach and missed appointment procedures

Maintains strict confidentiality in accordance with HIPAA policies

Patient & Provider Product Support

Acts as an expert on the Clinic App and related systems, processes and tools

Handles multi-channel patient communication based on the needs of the patient (phone, chat, SMS, email)

Monitors Provider schedule adherence and performance within department's SLAs

Troubleshoots and documents technical issues for patient resolution

Acts as a liaison between patients, clinical operations and healthcare providers while taking ownership of the patient experience

Ability to work with phone, chat, SMS and email communication.

Empathetic, trustworthy, and passionate about patient care.

Organized and flexible: handle changing needs with ease.

Experience with Epic, Salesforce, G-Suite, Jira, and Slack

High school diploma (associate's/bachelor's in healthcare preferred).

This role is paid hourly, below compensation is the suggested annual gross pay.

EST) including 1 weekend shift per week.

Hybrid work schedule with weekly lunches and stocked fridges

18 vacation days, 9 company holidays, 5 sick days, and 2 personal days

Stock options for every full-time employee

Competitive health, dental, and vision insurance options

Behind every leading health system is K Health's AI-powered virtual care engine.

Esteemed health systems like Mayo Clinic, Cedars-Sinai, Mass General Brigham, Hackensack Meridian Health, and Hartford Healthcare partner with K Health to build and run modern primary virtual care clinics on their behalf.

Our deeply integrated model modernizes the primary care loop by using AI to put humans first. PatientGPT) and unparalleled access to close care gaps around the clock. Perfect Note) to eliminate administrative overload and burnout. And for the health systems, we deploy our top-grade Virtualists in AI-powered virtual clinics 24/7 to capture the patients' care journeys at step one, retain the journey through the system for longitudinal care, and strengthen profitability.

We're founded in 2016, headquartered in New York City, and backed by nearly $400 million from leading investors including Valor Equity Partners, Claure Group, Mangrove Capital Partners, 14W, Notable Capital, Lerer Hippeau, Primary Venture Partners, Comcast Ventures, PICO Venture Partners, Max Ventures, and other strategic healthcare partners.

We are proud to be an Equal Opportunity Employer and consider applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws. We're deeply committed to building teams as diverse as the patients we serve and strive to cultivate an environment where everyone can bring their most authentic self to work. K Health will never ask you to provide financial information about yourself during the recruitment process. We will never use personal email accounts or other domains for official correspondence. Our official job postings are only listed on our official website and reputable job boards. Be cautious of job offers from sources other than these platforms.