Service Concierge Customer Support Position

Position Summary The Workplace Operations Coordinator is responsible for supporting day-to-day office functionality while delivering a high-quality experience for employees, guests, and internal stakeholders. This individual will serve as a key point of contact for workplace services, ensuring operational efficiency, responsive support, and a professional office atmosphere. The ideal candidate is proactive, adaptable, and capable of balancing administrative, technical, and client-facing responsibilities in a fast-paced setting.
Coordinate office support activities across departments to maintain efficient workplace operations and consistent service standards.
Monitor and respond to workplace service requests through internal ticketing systems while ensuring timely resolution and follow-up.
Provide basic troubleshooting assistance for workplace technology, conferencing tools, and office equipment.
Assist with daily office readiness tasks, perform routine service reviews, and ensure workplace requests are completed accurately.
Support onsite projects, cross-functional initiatives, employee events, and operational programs while maintaining alignment with internal service expectations.
Handle confidential and sensitive information with professionalism and adherence to company policies and security guidelines.
Partner with internal teams and vendors to maintain a productive and welcoming office environment.
High school diploma or equivalent combination of education and experience.
At least 3 years of experience in workplace services, office coordination, facilities support, hospitality, or a related corporate environment.
Familiarity with workplace safety practices, compliance procedures, and office operations standards.
Experience using workplace productivity and collaboration tools such as Microsoft Office, Teams, Outlook, or ticketing platforms.
Excellent communication and interpersonal skills with a customer-service-oriented mindset.
Previous experience supporting corporate offices, executive teams, or professional services environments.
Exposure to event coordination, visitor management, or office hospitality functions.
Experience working in legal, financial, consulting, or other fast-paced corporate industries.
Additional language skills are considered a plus.
Office and workplace operations support
Confidential information handling
Growth Opportunity
Medical, dental, vision, and retirement benefit offerings