Head of Operations & Business Management

Description
Communicate job requirements and responsibilities to bus operators and dispatchers
Responsible for day-to-day evaluation reports
Assist bus operators in preparing accident reports and safety violations documents
Correct safety problems on the route/scene while documenting violations
Liaison between bus operators, clients, and organization in customer service issues
Evaluate and monitor bus operator safety and performance
Assist safety personnel with Department of Transportation (DOT) and/or Federal Transit Administration (FTA) compliance and recordkeeping.
Assist in dispatching and miscellaneous clerical tasks as needed
Meet all bus operator qualifications at location.
Obtain a Commercial Driver's License (CDL) required to operate vehicles at location, maintain that license, and drive routes periodically
May assist with bus operator tracking system for bus operator performance and evaluations
May assist emergency and/or law enforcement in medical or other types of emergencies
Respond and investigate complaints
Maintain timely and accurate records on service interruptions, bus changes, and other reports as assigned
Investigate, prepare, and record reports on accidents or incidents, including handling the collection and photographing of evidence, measurements, interviewing of witnesses, and providing for alternate passenger service.
Provide on the Road Supervision
Work closely with all staff members in order to improve overall transit system performance.
Review complaints with bus operators; conduct interviews, pull videos, and investigate in order to respond to DDOT.
Receives incoming calls related to the dispatch and control of vehicles and providing accurate and timely transmittal of information regarding schedules and services, including possible emergencies, accidents, and incidents
Uses computerized routing and scheduling software program to monitor vehicles and trips. After an initial training period, employees are assigned a shift to receive calls and dispatch vehicles in accordance with established procedures
Must use considerable independent judgment and initiative, including responses in emergency situations
Assist operators with road calls/supervision
At certain times, this position may be required to perform the duties of a Transit Vehicle Operator (Fixed or Paratransit)
Maintain awareness and concern for on-the-job safety and participate in safety programs as directed/scheduled.
Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
Assign vehicles to begin service each day. Review exception sheet and schedule work assignments of all operators and extra board operators.
Receive and record driver sick calls and approve time off. Adjust daily run schedules for replacement drivers.
Monitor the activities and subcontractor services provided at the transit centers. Ensure that the buildings, grounds, equipment, supplies and security systems are maintained properly, and report findings to the Bus Operations Manager or Facilities Manager.
Perform as senior management representative after normal business hours and manage a multitude of issues and occurrences: Prepare control center for next day's operations and coordinate with maintenance for vehicle repair.
Monitor the activities and subcontractor services provided at the transit centers. Ensure that the buildings, grounds, equipment, supplies and security systems are maintained properly, and report findings to the Bus Operations Manager or Facilities Manager.

Supervisory experience with hourly employees with 2 to 3 years of transit supervisory experience preferred

Computer literate with working knowledge of Word, Excel, PowerPoint, and AVL Software

Familiar with basic vehicle mechanical systems including pre / post trip inspection procedures

Ability to effectively prioritize tasks and manage time effectively

Excellent verbal, written, and communication skills with ability to appropriately interact with employees of all levels including bus operators, customers, senior management, client representatives, union officials, and the general public

Demonstrate regular and consistent attendance and punctuality

Write reports in a coherent, legible way

Basic knowledge of radio dispatch equipment

Excellent customer service skills

Ability to work under time constraints and deadlines

Problem solving and analytical abilities

Excellent interpersonal skills

Demonstrated ability to communicate clearly

Ability to follow written and oral instructions with minimal supervision

Ability to establish and maintain effective working relationships with co-workers

Ability to work flexible and varied work schedules including late night, early morning, weekends, inclement weather days, and holidays. Experience in clerical or communication work

High school Diploma or an equivalent combination of experience and training

Valid license as required for the operation of vehicles used in service and two (2) years of driving experience is preferred

Working knowledge of the geographical layout of the area as to the location of streets, important buildings, and other destinations

Working knowledge of the operation of communication equipment.

General knowledge of computer systems and ability to learn routing and scheduling software programs

Public Transit Experience, preferred

Prior dispatch/supervision experience, preferred

Key Competencies:

Critical

Accountability

Decision Making

Trust & Credibility

Communications

Customer & Community Service

Expertise & Technical Knowledge

Safety

Approachability

Results Driven