Contract Order Manager

Eaton's ES AMER ESS division is currently seeking a Contract Order Manager. This role is based out of Raleigh, NC.


The expected annual salary range for this role is $69000 - $101000 a year.


Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.


What you'll do:

Eaton's Electrical Critical Power & Digital Infrastructure division is currently seeking a Contract Order Manager to join our team. This position will be a hybrid office/remote role as long as you live within 50 miles of our Raleigh, NC facility.


Eaton's Electrical Critical Power & Digital Infrastructure Division designs, manufactures, and services Uninterruptible Power Supply (UPS) systems, batteries, and electronic-based products to ensure power reliability in the most demanding applications. Our employees deliver mission-critical solutions to our customers' most challenging energy management requirements.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

Why Eaton?
• Be a key member of a world-class organization that creates market leading 3-phase products.
• Opportunities for career advancement through a defined technical track as well as broader Eaton career opportunities in various business functions.
• Work in a modern hybrid collaborative environment. Eaton is committed to fostering a successful work/life balance. We provide flexibility to choose when you work from home and in the office. Learn more: Welcome to The Hub @ Raleigh (eaton.com)
• Competitive salary and benefits package including 401K, medical, dental, tuition reimbursement, paid holidays, vacation, paid parental leave.

Position Overview:
The Order Manager will be responsible for supporting our internal and external service sales teams.


In this function you will:

• Review and enter all orders accurately, utilizing dashboards to ensure correct processing, credit release, and timely invoicing and payment.
• Conduct follow up calls with channel partners and provide phone support to customers as needed.
• Analyze customer support requests and apply the appropriate level of urgency to ensure timely resolution.
• Apply in depth knowledge of Eaton systems, service offerings, products, and policies to support order entry, sales channels, and the customer base.
• Establish and maintain professional working relationships with Eaton authorized representatives, resellers, internal sales teams, and management.
• Collaborate with project management scheduling, credit, dispatch, technicians, and legal teams to resolve order related issues.
• Research and process credit requests in accordance with management approval.
• Complete moderately complex assignments requiring independent judgment, problem resolution, and thoughtful recommendations.

Qualifications:

Required Qualifications:
• Bachelor's Degree from an accredited institution is required.
• Minimum of 2 years of experience in customer support, supply chain, or related business experience required.
• Must be legally authorized to work in the United States without company sponsorship.
• Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered.


Preferred Qualifications:
• Proficient with computer and software tools - including advanced Excel capabilities, advanced database knowledge (SAP, Salesforce) and other CPS related software programs.
• Previous experience in order management, logistics or customer support.


All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws.

You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at View phone number on click.appcast.io to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. #LI-RC2