Lead Health Advocate

About Intuitive Health
Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. Lead Patient Access Advocate, Temple location
Monday to Friday, 8am - 5pm
The Lead Patient Access Advocate displays leadership skills to lead a wide range of duties in support of Patient Access Team efficiencies, which may include but are not limited to: driving team performance accountability, leading patient access team daily operations, and collaborating with others in process and operational excellence.
This role is responsible for providing feedback on daily registration processes and staffing issues to leadership. They provide assistance to the Patient Access team as necessary to ensure compliance with department policies and procedures. They assist leadership as necessary with staffing, report reconciliation, and other duties as assigned.
Implement Patient Access Policies and Procedures with input from Leadership.

• Daily Reconciliation of Cash intake, Credit Card Receipts, Patient Petty Cash, and Bank Deposits.
• High School Diploma or GED required
• 2-4-year college degree in Business, Accounting, Medical Administration or related area preferred
• Minimum of 2 years’ experience in a medical office setting
• Familiar with health insurance and the insurance verification process.
• Patient Registration/Medical record system experience needed.
• Must be computer literate (Word, Excel, Outlook)
• Exceptional communication skills and customer service is required
• Be flexible with hours, as staffing of 24/7 units may require flexibility
• This position also requires working near moving mechanical parts. This position would require exposure to moderate noise, such as business printers and computers.
• Incumbent will be scheduled based on operational need (rotate shifts, standby, AA, on-call).
• Assist the leader in ensuring all personnel department policies and procedures are followed.
• Provide patients and their families with a customer-focused, friendly, reassuring, and open environment that encourages patients to return.
• Addresses and attempts to appropriately resolve complaints in the moment by using key words at key times and de-escalation techniques.
• Ability to manage conflict and appropriately request the help of a leader when needed.
• Coordinate workflow processes with the hospital partner as needed.
• Follow all HIPAA policies and procedures.
• Follow and enforce all company policies.

This is not necessarily an exhaustive list of all responsibilities, performance standards, measurements, skills, or requirements associated with this job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require other or different tasks to be performed when circumstances change.

We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.