Insurance Agency Professional

Job TitleIndependence Pet Group® (IPG) is one of North America's largest pet insurance and services organizations. Our impressive family of brands supports insurance for more than 1,000,000 pets in the U.S. and Canada and provides well-being, safety, resources, and business solutions to the pet industry, including microchip identification and an online pet registry.Manages inbound and outbound contacts regarding member questions, customer complaints, products, warranties, and general customer inquiries in accordance with quality and processing guidelines.Analyzes, researches, and resolves problems and discrepancies for member accounts.Maintains product knowledge and awareness of customer service policies.Engage in warm sales calls to potential customers, providing exceptional customer service and building rapport.Utilize your expertise to educate customers about our pet insurance products and help them choose the right coverage.Use policy administration systems and quoting tools to provide quotes, conduct policy changes, and take payments accurately and efficiently.Manage customer relationships effectively using CRM software to track interactions and provide outstanding service.Adapt to and work with telephony systems for effective communication and collaboration with customers and team members.Be comfortable being on the telephone for extended periods of time, managing a high volume of customer interactions.Have excellent verbal and written communication skillsAvailable to work one Saturday per month to cater to the needs of our customers.Bilingual (Spanish) preferredPerforms other duties and responsibilities as assigned.Comprehensive full medical, dental and vision InsuranceBasic Life Insurance at no cost to the employeeCompany paid short-term and long-term disability12 weeks of 100% paid Parental LeaveHealth Savings Account (HSA)Flexible Spending Accounts (FSA)Retirement savings planPersonal Paid Time OffPaid holidays and company-wide Wellness Day offPaid time off to volunteer at nonprofit organizationsPet friendly office environmentCommuter BenefitsGroup Pet InsuranceOn the job training and skills developmentEmployee Assistance Program (EAP)