Client/Customer Support Rep
$21 - $22.5 per hourVetnCare
Client Service Representative (CSR)
Presidio Way Pet Hospital | San Francisco, CA
Full-time | Primary Care
Love animals? Love helping people and being the friendly face of a team that genuinely enjoys what they do? Do you thrive on supporting pet owners and ensuring their experience at the veterinary clinic is smooth and positive? Join our dedicated team as a Client Service Representative (CSR), where your communication skills, organization, and enthusiasm will make a lasting difference for pets and their families. Weekly rotation: 8am-6pm
Monday, Tuesday, Wednesday, Saturday
Be the first point of contact for clients, welcoming them in-person, over the phone, and via email, with warmth and professionalism
Schedule appointments, surgeries, dental procedures, and follow-ups, ensuring smooth workflow for veterinarians and staff
Coordinate patient admissions, discharges, and in-hospital care updates, ensuring seamless communication between clients and clinical staff
Support billing, invoicing, and payment processing while answering client questions about services and fees
Our Facilities
Dental Suite
Specialized Equipment
Shared impact bonus resulting from hospital profitability
- Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
- Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
- Employer-paid life and AD&D insurance to protect what matters most
- Short-term and long-term disability coverage to protect your income if life throws you a curveball.
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
- Company provided access to Calm app and Talkspace therapy services
- Paid time off, sick leave, and paid holidays to support your work-life balance
- Consistent growth opportunities to advance your career
- Annual engagement surveys so your voice shapes our workplace culture and policies
Vacancy posted 3 days ago
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