Head of Service Management

Company: Wilkins RV
Location: Cicero, NY
Position: Service Manager
Are you a Dynamic Leader? Are you looking for a career, with growth potential? Do you love the outdoors, and providing families with an opportunity to make endless memories? Read on!
Salary Range:
~$60,000.00-$100,000.00 annually.

Benefits:

• Medical, dental and vision insurance
• 401K and employer match
• Paid time-off and sick time
• Voluntary benefit program
• Employee referral program
• Employee discount
• RV Borrowing Program

Job Responsibilities:
Ensure a consistently high level of internal and external customer satisfaction throughout the service department,
Drive profitability through increased sales, gross profit, P&L management, and labor cost control
Build a high performing team of Technicians, Service Advisors, Porters, and Detailers through continual associate development and best hiring practices,
Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy,
Create and maintain strong working relationships with external vendors,
Meet or exceed monthly budget projections,
Maintain a safe and functional working environment.
Position Requirements:
Experience managing more than 10 people in a fast-paced environment strongly preferred,
Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast paced, deadline driven environment,
Strong written and verbal communication skills,
Proficiency in a dealership software system,
Intermediate or better skills in MS Office (Word, Excel, Outlook),
Ability to read and analyze P&L reports,
Valid driver's license.
NY State Inspection License a Plus!
We are the #1 RV Dealer in NYS!