Computer Network Support - Level 1

ABOUT VIAPLUS:

ViaPlus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back-office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and to promoting a positive mobility experience for all.

We are pioneers in the transportation transaction and mobility industry, with a decade of proven global experience providing solutions for the tolling and transit industries. ViaPlus is headquartered near Dallas, Texas, and maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. Our vision has evolved to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients.

We serve enterprises that require high-volume, real-time transaction processing with the highest levels of accuracy, especially where revenue reconciliation and customer account management are key deliverables to the customer experience. Our flagship back-office system (BOS) enables Mobility-as-a-Service (MaaS) with a “one account” feature that supports multimodal transportation solutions. In a rapidly changing environment, ViaPlus maintains a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue – all while providing exceptional customer service.

Learn more:

ABOUT VINCI HIGHWAYS

VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations, and mobility services. We design, finance, build, and operate highways, bridges, tunnels, urban roads, and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.

More information:

@VINCIConcess

JOB PROFILE : Network and Computer Systems Admin, Level 1

JOB LOCATION: Atlanta, GA

JOB RESPONSIBILITIES:

The Network and Computer Systems Administrator, Level 1, provides frontline technical support and assists with the administration, configuration, maintenance, and documentation of end-user computing systems, Microsoft 365 services, hardware, software, and related IT assets. Responsibilities include, but are not limited to, the duties listed below. The order of the duties does not indicate priority or the percentage of time dedicated to each task.

• Manage Help Desk requests and provide frontline support for end-user computing issues.
• Install, configure, troubleshoot, repair, and upgrade Windows desktops, laptops, printers, and other end-user equipment in accordance with current corporate standards.
• Install, configure, and maintain approved end-user software, including new releases, system upgrades, patches, and fixes.
• Administer Microsoft 365 services and provide support for Microsoft Teams.
• Monitor system backups and assist with system recovery testing activities.
• Perform routine system checks and document findings, issues, and follow-up actions as needed.
• Support and maintain IT policies and procedures in alignment with company standards and applicable compliance requirements.
• Submit purchase order requisitions for equipment and related IT needs as requested.
• Manage and maintain IT inventory by accurately tracking hardware and software assets, updating records in a timely manner, and maintaining supporting documentation.
• Participate in after-hours, on-call, or weekend support as business needs require.

QUALIFICATIONS:

To perform this role successfully, the individual must be able to complete each essential duty satisfactorily. The requirements below represent the knowledge, skills, and abilities needed for the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong technical aptitude with the ability to learn quickly, follow established standards, and apply new information effectively.
• Excellent attention to detail, follow-through, analytical thinking, and problem-solving skills.
• Professional, courteous, and customer-focused communication style with a strong commitment to service.
• Ability to work effectively in a fast-paced environment with shifting priorities and varied assignments.

EDUCATION & EXPERIENCE:

• High School Diploma or equivalent required; Associate or Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.
• 1–2 years of experience in desktop support, help desk support, or a similar IT support role preferred.

SUPERVISORY RESPONSIBILITIES

N/A

WORK ENVIRONMENT

The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is regularly required to use hands and reach with hands and arms, hear, and talk. The employee will be working and navigating on a computer. The employee occasionally is required to stand, sit, stoop, kneel, crouch, and walk. The employee may occasionally be required to lift and/or move up to 20 pounds. The work environment is usually moderate to loud.