Tellers / Bank Teller

Overview The Floating Teller handles teller duties while supporting multiple branches as needed. As Floating Teller , you will be the first point of contact for customers, delivering exceptional service, processing transactions in accordance with Bank policies and procedures, assisting with customer inquiries, and identifying and referring cross-sell opportunities. You will have a primary work location but will travel to different locations to provide support, as necessary.

Responsibilities Assist customers with transactional needs in accordance with established guidelines, brand model, and service standards, including answering inquiries about account balances, transaction history, service charges, interest rates, and more

Maintain daily operational standards, including cash drawer security, balancing the cash drawer, item capture procedures, counterfeit currency identification, and ensuring adequate supplies at the teller station

Possess knowledge of bank products and services and educate customers on emerging bank technology and digital solutions

Protect the Bank from unnecessary risk by adhering to bank procedures and confidentiality guidelines, including currency transaction reports, suspicious activity reports, Regulation CC holds and documentation, robbery procedures, and more

Adhere to internal controls, operational procedures, and risk management policies, including security protocols for robbery, fraud, opening/closing processes, cash controls, and teller procedures

Ensure compliance with all bank policies and procedures, as well as applicable state and federal banking regulations

Perform other duties and responsibilities as assigned by management

Qualifications Required Skills / Abilities:

Travel to multiple locations to support as needed

Strong knowledge of banking operations, cash handling procedures, and regulatory compliance

Exceptional customer service skills, with the ability to handle difficult or sensitive situations with empathy and professionalism

Strong attention to detail and accuracy

Excellent communication skills, both verbal and written

Strong problem-solving and decision-making skills

Ability to work independently with minimal supervision and make sound judgments

Education and Experience:

High School diploma or equivalent

1+ years of experience in customer service in financial services or retail sales preferred

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