Advocate or Senior Advocate (remote)

Senior Client Advocate

The Senior Client Advocate serves as a trusted advisor and strategic relationship leader, leveraging specialized Construction and Real Estate industry expertise and deep market insight to help clients identify, quantify, mitigate, and transfer risk while driving long-term business outcomes. Through a consultative approach, this role partners with clients to develop tailored risk management strategies, navigate evolving market conditions, and maximize the value of their insurance programs.

If you are a client-focused professional, passionate about partnering with an industry leader and committed to empowering clients through effective risk management solutions, this role could be a perfect fit for you.

As a Senior Client Advocate, you will be responsible for delivering strategic relationship management, consultative services, and risk management solutions to clients. This position involves coordinating WTW resources to ensure seamless service delivery and placement activities that meet each client's unique insurance and risk management needs.

You will ensure compliance with regulatory and technical standards while advising on insurance coverages and program structures tailored to client objectives. Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

Serve as the strategic leader and primary escalation point for assigned client relationships, influencing internal and external stakeholders to deliver exceptional outcomes.

Provide strategic planning and consulting by continuously assessing clients' insurance and risk management needs and collaborating with WTW practice and industry specialists.

Recommend tailored risk management and insurance solutions throughout the policy lifecycle, including support during mergers, acquisitions, and due diligence activities.

Lead client presentations, stewardship meetings, advocacy reports, service plans, and strategic planning sessions.

Maximize client account profitability while ensuring long-term client retention and satisfaction.

Conduct contract reviews to evaluate risk transfer language and confirm alignment with contractual obligations.

Drive strategic growth opportunities within existing accounts by identifying evolving client needs and recommending additional solutions and services.

Mentor and develop Account team members, providing guidance, coaching, and subject matter expertise to support their professional growth and success.

Lead or participate in large, complex, and multi-dimensional client projects, ensuring successful execution and delivery.

8+ years of client-facing experience in commercial Property & Casualty insurance, including experience serving Construction and/or Real Estate clients.

• Strong understanding of the commercial insurance renewal process, including all phases, stakeholders, and deliverables.
• Expertise in coverage analysis, program design, and identification of coverage gaps to provide strategic risk management consultation.
• Skilled in interpreting, analyzing, and presenting complex data, models, and risk-related information.
• Proven negotiation skills with a focus on innovative solutions, risk mitigation strategies, and consensus-building across diverse stakeholder groups.
• Exceptional written and verbal communication skills, including executive-level presentation capabilities and the ability to simplify complex technical concepts for diverse audiences.
• Exceptional project management skills, including experience managing large, complex, and multi-dimensional projects from initiation through completion.
• Strong proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Teams.
• Ability to travel as needed to support client meetings, prospect engagements, industry events, and team collaboration.

Base salary range and benefits information for this position are being included in accordance with requirements of various state/local pay transparency legislation. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the role, individual competencies, education/professional certifications, qualifications/experience, performance in the role and potential for revenue generation (Producer roles only).

This role is also eligible for an annual short-term incentive bonus.

Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)

Leave Benefits: Paid Holidays, Annual Paid Time Off (includes state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Retirement Benefits: Qualified contributory pension plan (if eligible) and 401(k) plan with annual nonelective company contribution. Non-qualified retirement plans available to senior level colleagues who satisfy the plans' eligibility requirements.

The majority of our colleagues work in a "hybrid" style, with a mix of remote, in-person and in-office interactions dependent on the needs of the team, role and clients. We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. EOE, including disability/vets

Job Schedule Full time