Head of Operations Management (m/w/d)

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About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

The Franke Foodservice Systems division is a world-leading supplier of kitchen facilities, equipment and supplies solutions. As a full system manufacturer, distributor and program management partner, we supply global chains in the quick-service restaurant, convenience store and supermarket segments, helping to manage unit growth and upgrade their facilities.

About the job

SUMMARY

The Operations Manager is responsible for the day- to- day direction and administration of all operational practices including but not limited to production planning, materials management, staffing, inventory controls, shipping and receiving. Develops methods to measure department performance and ensures that development/improvement programs are in place where necessary.

ESSENTIAL DUTIES AND RESPONSIBILITES

Manages the efficient utilization of plant and production assets including materials, supplies, tools, equipment, and parts within developed budgets.

Plans and coordinates work flow to ensure production objectives are accomplished in a timely and cost effective manner.

Coordinates and assists with the appropriate department(s) and/or person(s) to ensure customer requests and/or needs are met.

Provides supervision, direction, development, and leadership to employees to ensure satisfactory performance and goals are met.

Implements and manages standards, policies, and procedures that align with department and corporate goals.

Manages productivity levels of all workers to ensure maximum quantity and quality.

Plays a significant role in long-term planning, including an initiative geared toward operational excellence.

Manages housekeeping so that the plant is clean, safe, and well-maintained using LEAN 5S methodology.

Responsible for the processes, documentation, implementation, and test procedures to maintain production operations and high quality standards as well as continuous improvement.

Accountable for the safety of all production employees by enforcing established health and safety policies.

Coordinates with Human Resources, all aspects of employee relations including, but not limited to, employee interviewing, hiring, coaching, counseling, disciplinary action, complaints, scheduling, training and development, etc.

Reliable attendance is a must.

Other duties as assigned.

Requirements

KNOWLEDGE, SKILLS AND ABILITIES

Management - Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources

Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Safety and Security - Knowledge of relevant equipment, policies, procedures, regulations, and strategies to promote a safe environment.

Transportation - Knowledge of principles and methods for moving goods by air, rail, sea, or road, including the relative costs and benefits

Intermediate Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Intermediate Math Skills - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Very High Reasoning Ability - Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills - Microsoft Word, Excel, Internet, Lotus Notes,

EDUCATION and/or EXPERIENCE

Bachelor’s Degree

Minimum of five years’ experience in operations management

Lean/Six Sigma Certification (Green Belt preferred)

Specialized Training: 30 Hour OSHA, Forklift Certification, First Aid/CPR preferred.

SUPERVISORY RESPONSIBILITIES

Directly supervises staff

What we offer you

Comprehensive benefits package (Health, Vision, Dental, and More) starting day 1

Free life insurance

401k match up to 4%

Paid time off and 11 holidays.

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.

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