Head of Business Operations - Remote

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. Business Operations Manager to join our team in Tallahassee, Florida (US-FL), United States (US).
The Business Operations Manager will lead and oversee core business operations, including billing, ordering, and procedural workflows. This role is essential to ensuring operational efficiency, compliance with government standards, and alignment with strategic goals—particularly those relevant to the State of Florida.
Oversee and manage daily operations related to billing, procurement, and order processing.
Develop and enforce standard operating procedures to ensure consistency and compliance with government and internal policies.
Ensure all billing and ordering activities meet contractual obligations and regulatory requirements, especially those specific to the State of Florida.
Collaborate with finance, legal, and delivery teams to support accurate invoicing, budget tracking, and reporting.
Monitor operational KPIs and generate performance reports for senior leadership.
Identify process inefficiencies and lead initiatives to improve turnaround times, accuracy, and client satisfaction.
Serve as the primary point of contact for government clients, ensuring timely communication and resolution of operational issues.
Support financial planning and budgeting activities, including forecasting, variance analysis, and cost optimization.
Maintain up-to-date knowledge of government business practices and integrate them into operational workflows.

Minimum of 2 years government business practices, preference given for State of Florida procedures and contracts.
Advanced degree in Business Administration or a related field.
Demonstrated experience in financial management and budgeting.
Familiarity with State of Florida business practices and procurement protocols.
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $ $82,944- $172,800. This range reflects the minimum and maximum target compensation for the position across all US locations. This position may also be eligible for incentive compensation based on individual and/or company performance.
This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.
About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Whenever possible, we hire locally to NTT DATA offices or client sites. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here .