Head of Operations Management (m/w/d)

DJJ Operations Manager
This position will serve as the Bureau of Monitoring and Quality Improvement North Region Monitoring Supervisor; responsible for overseeing the regional monitors in the north region. Due to the nature of the work, overnight travel is required. Travel may be with little to no notice at the discretion of management.
The duties of this position include, but are not limited to:

Serving as a Bureau of Monitoring and Quality Improvement Regional Supervisor for the North Region assigned to assess the performance of services provided to the Department youth in provider-operated programs or state-operated facilities.
Supervising employees, spending most of the time communicating with, motivating, training, and evaluating employees, planning, and directing employee's work.
Directly responsible for the hiring, orientation, training, and supervision of staff in the region.
Responsible for developing the regional annual compliance and supplemental monitoring schedule and assigning monitors to conduct reviews.
Ensuring all applicable juvenile justice programs and services in the applicable Monitoring and Quality Improvement region receive at least one annual compliance review and applicable supplemental review(s).
Aiding and supporting the Monitoring and Quality Improvement staff.
Consulting with the Prioritization and Planning unit to determine monitoring requirements and frequency of monitoring events.
Responsible for reviewing and editing all annual compliance reports and supplemental monitoring summaries to ensure their accuracy and timely completion.
Providing training and consultation to Department staff in monitoring services.
Knowledgeable in Department of Juvenile Justice policies and procedures, the continuum of care of services and systems. Knowledge of basic management principles, leadership techniques, and ability to supervise employees. Knowledgeable and ability to understand and apply rules, regulations, policies, and procedures relating to operational activities. Skills include systems analysis, data collection and interpretation, focusing and deciphering complicated subject matter. Ability to communicate effectively verbally and in writing. Ability to work independently and to plan, organize and coordinate work assignments. Ability to assess training needs. Understand computer technology and systems applications of Word, Excel, PDF/Adobe, and other functional software programs such as Tableau and Access. Ability to travel.
Preference will be given to candidates with a bachelor's degree from an accredited college or university or four years of professional experience and 2 or more years of supervisory experience. Two or more years of experience in detention, prevention, probation, residential, or other human services fields is preferred. Three or more years of contract monitoring, contract management, and/or contract procurement experience. Previous audit or monitoring experience is preferred.