Cafe Waiter - Waitress

Server
The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision-maker, entertainer, memorabilia curator and musician (at heart).
Primary Responsibilities:

Taking guests' orders
Running food
Handling cash & other forms of payment
Making proficient sales transactions - using a point-of-sale system
Properly checks I.D.s – for guests who appear to be under 30 years old
Demonstrating responsible alcohol service
Demonstrating impeccable product knowledge
Suggestive selling - using proven techniques
Answering questions - accurately and politely
Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience
Maintaining a clean & organized station – including pre-bussing & table maintenance
Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc.
Demonstrating knowledge of all table/station numbers
Directing guests to areas & restrooms
Creating memorable experiences
Entertaining guests to create "Raving Fans."
This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Requirements:

High School diploma or GED equivalent
Follows all food safety & sanitation procedures
In some U.S. states, a food safety certification program is required to be completed before being able to serve food or alcohol, which may include a food handlers card (i.e., California law requires this)
Skills:

Remaining calm in a hectic, fast-paced atmosphere
Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
Displaying a positive and outwardly friendly attitude toward guests
Physical Demands:

Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
Ability to sit for extended periods of time
Ability to make repeating movements of the arms, hands, and wrists
Ability to express or exchange ideas verbally and perceive sound by ear
Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
Ability to turn or twist body parts in a circular motion
Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
Ability to travel via auto or airplane for long periods of time
Additional Requirements:

Must be at least 19 years old
In some U.S. states, a legal minimum age is required to serve food & alcohol (i.e., Nevada is 21 years old) – check with the person interviewing you to ensure you meet these requirements
Practicing all general safety standards
Maintaining a well-groomed appearance ("having a plan")
Following all uniform guidelines
Recycling products, where possible
Maintaining HRC's 5 core Values and Mission Statement
Pay Range: $2 - $25