Managing Head of Retail Sales

Retail Operations JobFood Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.Manage the Produce Department, including hiring, training and developing department associatesSupervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reportsDaily management of labor (i.e. expected live) and the coaching of associates to achieve productivity expectationProviding leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and StrategySupport the achievement of budgeted financial and operating resultsSmile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customersRole model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectationsControl store expenses through proper ordering, care for supplies and equipmentUnderstand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systemsPerform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintainedEnsure Produce Department schedules are written to provide extraordinary customer service at all timesHas a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Produce DepartmentEnsure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelinesObserve and correct all unsafe conditions that could cause associate or customer accidentsRecord and report all associate and customer accidents in accordance with established Food Lion proceduresMonitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent lossesEnsure that all advertising and sales promotion materials and signage applicable to the Produce Department are properly utilizedEnsure compliance with local, state and federal regulationsAdhere to all company guidelines, policies and standard practicesMaintain security standardsSuccessfully complete Computer Based Training (CBT), Training Packet and Training Aid coursesProvide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store salesPerform all other duties as assignedQualifications:High school graduate or equivalent preferredExcellent interpersonal, organizational, communication and customer service skillsGood understanding of store operations preferredAbility and willingness to learn multiple tasks and technical requirements of the jobAbility to use technical information to solve problemsAbility to lead and direct othersMust meet minimum age requirements to perform specific job functionsMust be able to meet the physical requirements of the position, with or without reasonable accommodationsMust be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Ability to use computers and other communication systems required to perform job functionsAbility to use hand held computers for orders, mark downs, scan outs, and inventoryStand 100% of the time, frequently walking short distancesAbility to push or pull up to 2000 pounds using a pallet jack or floatPerform repetitive hand and arm motionsBend and lift products weighing up to 15 lbs. on occasionBe able to handle a variety of substances associated with cleaning and packaging materials, and household cleanersFrequent reaching and grasping at waist level: occasionally above shoulder or below waist levelMeet established volume activity standards for the positionTolerate working in extreme hot/cold temperatures for up to 20 minutes at a timeHave sufficient visual ability to check invoices, dates, and other written documentsFood Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.