SERVICE AMBASSADOR (FULL AND PART-TIME)

Full Time Branch Ambassador - Eastern Maryland (District Center Cluster)

Welcome to the future of banking.

At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting‑edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human‑centric experience.

you anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

You’ll execute high‑volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a "compliance‑first" mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers’ assets safe.

The Digital Concierge You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a "number." You balance the efficiency of a high‑volume operation with the warmth of a community‑focused partner.

Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.

Adaptability: You enjoy a "fluid" workspace where you might move from a cash drawer to a digital demo in minutes.

Curiosity: You want to know the "why" behind the "how" and are always looking for ways to improve the customer journey.

Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance

Back‑up Child or Elder Care

Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.

While the company provides reasonable notice for permanent schedule changes in accordance with state and local laws, the ability to adapt to business‑driven schedule adjustments is required.

Applicants must be able to attend all required training sessions, which may occur on a schedule differing from the primary shift.

High School Diploma, GED, or Equivalent Certification

At least 1 year of Retail, Sales, or Customer Service experience

At least 6 months of cash handling experience

2+ years of Retail or Customer‑facing experience

Let’s build the future of banking together!

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Beltsville, MD: $48,048 - $48,048 for Branch Ambassador

Burtonsville, MD: $48,048 - $48,048 for Branch Ambassador

Hyattsville, MD: $48,048 - $48,048 for Branch Ambassador

Laurel, MD: $48,048 - $48,048 for Branch Ambassador

Silver Spring, MD: $48,048 - $48,048 for Branch Ambassador

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part‑time status, exempt or non‑exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at View phone number on click.appcast.io or via email at View email address on click.appcast.io information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to View email address on click.appcast.io One does not provide, endorse nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (