Head of Programme Management

Job Category: Social Services

Full-Time

Description Mission Statement The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its ministry is motivated by the love of God. Position Summary Working as part of a multidisciplinary team, the Program Manager is responsible for evaluating and directing the care and supervision of residents. In addition, the Program Manager supervises all program site staff.

Essential Functions Monitor, implement and enforce the applicable policies of the program.

Recruit and determine eligibility of residents and coordinate intakes.

Maintain and actively manage a list of eligible clients.

Ensure the accuracy of resident records, evidence of goals completed, and the compilation of data for demographic reports.

Participate in each resident’s individual service team meeting and case conferences.

Monitor each resident’s individual service plan.

Participate in quality management meetings by providing up to date information on resident’s outcomes as required by funding contracts.

Maintain and update resident’s information as required by HMIS.

Provide appropriate referrals for clients, including referrals to permanent housing.

Assist the Director with employee education and training.

In coordination with the Director, provide monthly supervision for each frontline staff member and regularly evaluate their performance.

Document monthly invoices from funders and vendors.

Monitor resident savings plans and other identified stabilizing life skills.

Ability to operate computer, fax and telephone. Minimum Qualifications BA in human services field with minimum of two years of experience (or) at least four years of experience in a comparable setting.

Ability to read, write, speak and understand English.

Bilingual English/Spanish strongly preferred.

Skills, Knowledge & Abilities Knowledge of the requirements for providing the type of care and supervision needed by chronically homeless populations, including the ability to communicate with such residents.

Knowledge of and ability to comply with applicable law and regulations, including licensing regulations and Supportive Housing Program policies and procedures.

Knowledge of basic food nutrition.

It is not designated to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this position.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.