Head of Service Management

Pulse is seeking a Service Manager to join our team! You will be responsible for providing customers with a

memorable dining experience. The Service Manager is passionate about providing Guests with the best

experience possible. Must be committed to contributing to the collaborative spirit of the team, be energized

by the opportunity to learn, grow, and explore your career potential.

Essential Duties and Responsibilities
Training and Execution

Cajun Hospitality/ TIP-TOP

Suggestive Selling

Service Basics

H.E.A.R.T.

Manage Alerts

Drive Thru service with speed initiatives

Cross-training of team members and PA completions

Echo communication from Service Team to Production Team

LTO training of procedures and follow-up of the execution

Onboarding of new Service Team Members (includes orientation, training, and follow-up on PA)

5-day New Hire Training plan executed, schedule NH and cross training

Developing a Pros Team or crew trainers

Completing and analyzing the Service Tracker

Administrative Work

Weekly forecasted sales to be submitted to RGM by EOD Monday

Weekly Food and chicken orders

Weekly writing of schedule to be submitted to RGM by EOD Tuesday

Weekly review and goal setting for the shift huddles

Weekly review and goal setting for the restaurant’s rSuccess Scorecard /ACR

Handling guest complaints and Qualtrics alerts

All management team and team members have access to Popeyes Academy

Tracking the progress of team members and the management team in the Popeyes Academy

Document smallware that needed to be purchased for the service area by completing the Smallware

Inventory in Zenput

Restaurant Follow Up

Communicates with the RGM regarding ongoing issues with the production and service team

All Daily tasks for the Image Calendar completed in Zenput

Dining room and packing areas are neat, clean, and organized

Curb Appeal - landscaping, corners of the parking lot, signage, drive-thru menus, trash cans

Cashier/Drive-Thru areas are neat, clean, and organized

Marketing Materials, POPs, and table tents are in good condition

Proper FOH closing procedures are being followed

Accountable for Drive-thru times

Service Tracker completed daily

IDMB/ODMB and Music in working condition

Requirements

Strong attention to detail and a passion for food quality and presentation.

Ability to work effectively in a team environment and communicate clearly with team members in a fast-paced environment.

Previous experience in a kitchen or food service environment is preferred but not required.

Ability to stand on your feet for a minimum of 4 hours and up to 8-10 hours.

Capable of reaching overhead, bending, and lift, push and pull up to 50 lbs without assistance.

Willingness to work weekends, holidays, and flexible shifts.

Motivation to learn and follow directions.

Black Dress Pants and Non-Slip Shoes: Provide your own attire for a professional appearance and safety in the workplace.

Working Hours: Works up to 45-50 hours per week.

Work Environment

Fast-paced restaurant setting

Exposure to kitchen equipment and cleaning chemicals

May involve working in hot or cold conditions

Benefits

Competitive Pay and Bonus Opportunities

Daily Pay & Electronic Pay

Paid Time Off

Discounts and Perks

Shift Meal

Health insurance: Medical, Dental & Vision

401 K/ Retirement

Fun and Fast-Paced Work Environment

Opportunities for Growth and Advancement

Location: 2939 - Plant City - Tampa Liberty Plaza, Capitol Ave SW, Atlanta, GA 30334, USA

Popeyes is not like most fast-food chains. With freshly prepared food and a recipe that’s remained unchanged for nearly 50 years, Popeyes restaurants are deeply proud of their food and their heritage - and they want to share that pride with you!
Find out how you can continue the Louisiana tradition of cooking for guests and serving each other with love, by joining a Popeyes restaurant team near you.

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