Front Desk Receptionist-WEEKENDS OVERNIGHT

Front Desk / Customer Service Representative

Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.

We’re a rapidly growing, award winning franchise that is not your typical company!

We help children reach their goals. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Flexible hours

Valuable work experience

Ability to work with children

Must pass background examinations (included with training)

Duties and Responsibilities Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.

Processes student registrations using effective sales/customer service techniques.

Schedules and manages birthday/pool parties. Supervises private party staff.

Resolves customer concerns/complaints using a professional approach.

Assists members with purchases of merchandise and vending.

Greets parents and students as they report to the front desk.

Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.

Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.

Makes collection calls to resolve open account problems.

Prepares twice daily student lesson schedules for use by instructors and management staff.

Education / Experience High school diploma or GED required.

Intermediate level computer skills required using Word, Excel and other software systems.

Shallow Water Lifeguard, CPR, First Aid, and AED certifications required. Can be obtained through Goldfish Swim School after training is complete.

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