Head of Delivery Management

Delivery Managers
Project ManagersExecutive Summary
This is a regional Delivery Director / General Manager of Delivery Operations role, with P&L, people leadership, customer success, and strategic delivery responsibility across the Americas. We're looking for a highly experienced delivery leader who can manage a large-scale software implementation organization, drive profitable growth, develop delivery talent, establish governance standards, partner closely with Sales and Finance, and ensure successful customer outcomes across a multi-country region. The ideal candidate combines strategic leadership with strong operational execution and commercial acumen.This is a high-urgency, business-critical hire. Oversee 4-5 Delivery Managers across the US and European regions, each leading teams of 10-15 people
This individual will be the newest member of an established Delivery Manager leadership group — a great opportunity to bring fresh perspective and new ways of working
Will act as a front-of-house partner to the sales team, supporting the sales cycle and client relationships directly
Should have consulting experience earlier in their career
No prior experience in the client's industry is required — full training will be provided on the company's proprietary delivery methodology
12+ years of enterprise software consulting or professional services experience
8+ years managing implementation or delivery teams
Experience leading multiple concurrent ERP/CRM/D365 transformation projects
Experience managing Delivery Managers and Project Managers
Proven track record scaling consulting organizations
Experience working with external implementation partners and subcontractors
Strong customer-facing executive presence, including C-level interactionsPreferred
Microsoft Dynamics 365 experience
Experience in Dealer Management, Heavy Equipment, Manufacturing, or other asset-intensive industries
Experience working in a global delivery model