Head of Operations & Business Management

Optimize Operations. Valet Living is looking for an Operations Manager who's ready to take charge-leading a team of Area Leaders, optimizing processes, and ensuring we deliver top‑notch service to our clients. Bonus Target : 15% of annual salary, paid quarterly

Auto Allowance & Reimbursement : Bi‑weekly fixed contribution + monthly variable mileage reimbursement

Field‑based role requiring frequent travel within your assigned market, with flexibility to work outside standard business hours as needed

Drive Operational Excellence: Use data analysis and insights to improve processes, productivity, and service delivery.

Financial Management: Develop budgets, monitor expenses, and report on financial performance.

Ensure Systems Compliance: Lead training efforts and enforce standards for systems usage, safety, and service protocols.

Client Partnership: Collaborate with Sales and Account Executives to ensure client satisfaction and resolve issues.

Identify Growth Opportunities: Look for ways to expand services and grow existing client relationships.

Field Operations: Perform site visits to ensure service quality and safety standards are upheld, stepping in as necessary to ensure seamless service continuity.

Manage Fleet & Inventory: Oversee vehicle compliance, maintenance, and warehouse inventory.

Servant Leadership: Lead by example, working alongside Area Leaders (ALs) to support frontline teams, including occasional participation in daily tasks such as trash pickup in the mornings or at night.

Own Special Projects: Lead assigned projects from start to finish.

Bachelor’s degree preferred.

Leadership: Proven ability to manage and develop teams while driving results.

Analytical Skills: Strong Excel and data analysis skills to support decision‑making.

Project Management: Organized, detail‑oriented, and able to manage multiple priorities effectively.

Customer Focus: A passion for delivering outstanding service and building lasting relationships.

HR Knowledge: Familiarity with hiring, talent development, and performance management.

Tech‑Savvy: Proficient in MS Word, Outlook, PowerPoint, Excel, and comfortable navigating new platforms.

Required, along with the ability to travel regularly throughout the market.

Health Benefits: Medical, dental, and vision coverage for you & your family, plus HSA with employer contributions and Flexible Spending Accounts.

Financial Security: 401k with company match, life and disability insurance, AD&D, and business travel coverage.

Flexible Time Off: No preset accruals—manage your time and work–life balance your way, plus 10 company‑paid holidays.

Tuition reimbursement up to $5,250 per year and access to our online education center.

Additional Perks: Referral bonuses, pet insurance, associate assistance programs, discount programs, rewards, recognition, and free access to Torch Fitness virtual programs.

Valet Living is an Equal Opportunity Employer that values the strength diversity brings to the workplace. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status or any other basis protected by applicable federal, state or local law.

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