Head of Marketing Management

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

The Market Manager is responsible for the operation and results of multiple locations within a designated area not limited to operations, internal and external development, business relationships, wowing every internal and external customer and profitability. Manage the activities of all locations within the designated market through active coordination with the individual locations' General Managers. Manage and hold all staff accountable for shop performance by ensuring all reporting employees understand the company mission to WOW every customer and be the best, ensuring staff is following standard operating procedures (SOP), recognizing and documenting exceptional and substandard performance.

Ensure customer satisfaction by coaching staff and resolving customer concerns as required. Participate in external marketing and team building activities as requested.

Ensure all personal protective equipment is being used properly and document managers that do not enforce safety policies.

Review location performance against goals with location managers, and provide coaching to ensure all locations are performing to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).

Conduct operations reviews with location managers and audits (in-person) on a monthly basis, and meet as requested.

Minimum of three years of management

Ability to read and understand financial statements

Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

#AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.