Full-Time Teller Supervisor

Teller Operations Supervisor - Tulsa (71st & Memorial) Job Category : Banking

Full-Time

Description The Teller Operations Supervisor is responsible for providing leadership to the Tellers in the banking center by modeling the highest level of customer service while processing transactions and offering products and services to potential and existing customers.

Coach Tellers to effectively identify opportunities with the customers they service

Manage Teller work schedules, monitors overtime and assigns tasks as needed throughout the day

Train new Tellers to ensure procedures are understood and executed properly to adhere to internal controls

Perform monthly surprise cash audits as well as month-end audit procedures

Greet customers and facilitate a welcoming and customer-focused environment

Build and maintain relationships with customers to help identify financial products and services that meet their needs

Process routine customer transactions as well as assist Tellers with more complex transactions

Respond to customer inquiries and concerns to create positive solutions/outcomes

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience

Experience must include teller servicing and/or operational responsibilities

Proven knowledge of banking products and services as well as standard banking procedures and regulations

Must have a current Notary or be willing to become one (pursue application, bond and notary seal) at the Bank’s expense

Excellent customer service skills, including oral and written communication

Ability to work effectively as a team member and with customers

Ability to establish credibility quickly with customers; Strong computer skills and proficiency with all Microsoft Office applications

This position is required to participate in both informal and formal training (paid) and must successfully pass our Teller Certification test to be allowed to operate a Teller drawer. Formal training consists of one full week of training/testing which is conducted within your first 3 weeks of employment and is scheduled Monday through Friday from 8:00 a.m. - This position requires long periods of standing or sitting as well as typing and repetitive motion. Candidates must possess the ability to lift and carry cash drawers, coin bags, and boxes sometimes weighing as much as 25 pounds.

MidFirst Banking Center Hours of Operations:

Monday - Friday from 7:15 a.m. - Saturday from 8:45 a.m. and Sunday 11:45 a.m. Full time employees are scheduled for 40 hours per week within these time frames)

Candidates must be available to work weekend hours.

Shift differential of $5.00/hour for any hours worked after 6:00p.m. Monday-Friday, after 1:00p.m. on Saturdays, and any hours worked on Sundays.

A minimum of two years external banking experience in a teller role during the previous two years, or a minimum of three years external banking experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities