Head of Operations & Business Management

The Operations Manager is responsible for the day-to-day operational excellence of the Diesel SoHo retail store, ensuring a seamless branded customer experience while driving efficiency across all in-store functions. This hands-on leader partners with the Store Manager and cross-functional teams to execute operational standards, manage inventory and compliance, and develop a high-performing store team. The role requires strong people leadership, operational discipline, and a focus on metrics and continuous improvement.

Oversee daily operational functions including opening/closing procedures, cash management, and store readiness.

Ensure consistent execution of operational standards, visual merchandising, and brand presentation.

Manage scheduling, floor coverage, task delegation, and serve as Manager on Duty when required.

Oversee receiving, processing, cycle counts, inventory audits, and reconciliation to maintain inventory accuracy.

Partner with Retail Operations and Store Manager to identify shrink risks and implement corrective measures.

Monitor KPIs (units per transaction, shrink, payroll) and prepare operational reports and action plans.

Manage controllable expenses, supply and fixture levels, maintenance requests, and safety compliance.

Recruit, onboard, train, coach, and conduct performance management for store associates.

Minimum of 5+ years of retail operations management experience.

Proficiency in inventory management software, SAP, and Excel; Strong understanding of retail inventory management, POS systems, loss prevention, and audit processes.

and perform frequent movement throughout sales floor and stockroom.

Full availability including evenings, weekends, and holidays as required by the business.

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