Head of Operations **URGENT**

Operations Manager - Healthcare Operations
Pinnacle Wound Management is seeking a highly motivated and results-driven Operations Manager to oversee and improve the daily execution of our clinical and operational functions.

This position is heavily focused on provider productivity, facility coverage, revenue optimization, and scalable growth . The Operations Manager will serve as the central point of accountability for ensuring providers are fully utilized, contracted facilities receive consistent service, and operational issues are resolved quickly.

This is a hands-on leadership role for someone who thrives in a fast-paced healthcare environment and measures success through visits, revenue, provider performance, facility satisfaction, and expansion—not simply task completion.

Manage provider schedules across multiple facilities and geographic territories.
Optimize provider routes, facility groupings, and coverage models.
Key Performance Metrics:
Uncovered or missed facility visits
Facility Operations and Coverage
Ensure every contracted facility receives consistent and reliable wound care coverage.
Prevent service interruptions and resolve coverage concerns immediately.
Serve as a primary operational contact for facility administrators, Directors of Nursing, and clinical leadership.
Address facility concerns professionally and ensure timely follow-through.
Support the onboarding and operational launch of new facilities.
Maintain strong relationships with facility leadership and nursing teams.
Work closely with providers, billing, coding, and administrative teams to support accurate and timely reimbursement.
Monitor charge capture and submission to prevent missed or delayed billing.
Identify operational issues that contribute to denials, delayed claims, or lost revenue.
Coordinate corrective action when documentation or workflow problems affect collections.
Track unresolved documentation and billing issues through completion.
Help reduce revenue leakage caused by incomplete documentation, missed visits, or operational breakdowns.
Key Performance Metrics:
Operationalize new facility contracts quickly and efficiently.
Coordinate staffing, provider assignments, scheduling, onboarding, and workflow implementation for new locations.
Support leadership with expansion into new facilities and geographic markets.
Develop scalable systems that support expansion without sacrificing service quality.
Ensure new facilities transition smoothly from contract execution to active patient care.
Establish clear expectations for providers and administrative staff.
Monitor operational performance and intervene before issues affect facilities or revenue.
Provide leadership with regular reporting on operational performance, risks, and opportunities.
Oversee schedulers, coordinators, and other administrative team members.
Remove administrative bottlenecks that interfere with provider productivity or revenue.
Coach team members and address performance concerns when necessary.
Promote effective communication across providers, facilities, billing, credentialing, and leadership.
Contracted facilities are covered without avoidable service gaps.
New facilities are launched quickly and smoothly.
Administrative teams operate efficiently and with clear accountability.
Is comfortable managing healthcare providers and holding them accountable.
Understands the relationship between provider productivity, facility service, documentation, and revenue.
Remains organized while managing multiple moving parts.
Communicates professionally with providers, facility leadership, and internal departments.
Is willing to be hands-on and directly involved in daily operations.
Job Type: Full-time
In-office
Schedule: Monday through Friday, with availability as needed to address urgent operational or facility coverage matters
Bonus Opportunity: Performance-based bonus potential tied to operational and company objectives
About Pinnacle Wound Management
Pinnacle Wound Management is a physician-led healthcare organization providing specialized wound care services to skilled nursing, long-term care, and post-acute facilities. Our providers work collaboratively with facility nursing teams to deliver consistent, high-quality wound care directly at the bedside.

We are continuing to expand into new facilities and markets and are seeking an operations leader who can help us scale while maintaining accountability, efficiency, and exceptional service.

Pinnacle Wound Management is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Requirements Three to seven or more years of operations experience, preferably in healthcare.
Experience managing multi-site or multi-provider operations.
Experience in wound care, mobile healthcare, skilled nursing facilities, long-term care, assisted living, physician practices, or post-acute care is strongly preferred.
Strong understanding of provider scheduling and productivity management.
Familiarity with healthcare revenue cycle processes, including documentation, charge capture, billing, and denials.
Demonstrated ability to manage multiple priorities, facilities, providers, and deadlines.
Experience supervising administrative or operational team members.
Ability to make decisions quickly and manage issues with limited supervision.
Proficiency with scheduling systems, electronic medical records, spreadsheets, and operational reporting tools.
Health, dental, and vision insurance options
Paid holidays
Performance-based bonus opportunities
Stable, full-time position within a growing physician-led healthcare organization
J-18808-Ljbffr Pinnacle Wound Management