Telecommunications Engineering

SummaryAll Native Group are seeking a Telecommunications Engineer -Mid-Level to join our team in Washington, DC. This department manages all domestic Voice and Data Telecommunication Circuit Provisioning Order/Implementations Services. This position requires an individual to be customer focused, technically skilled, self-motivated, and can work with internal groups to ensure optimal service implementations.Essential FunctionsManage and track Telecom Service Request (TSR) circuit order and disconnect requests. This includes reviewing and validating circuit order requests and specifications from Network Data and Voice Engineers, writing quote request, submitting orders to Telecom Carriers and tracking order status. Assist with all aspects of circuit order implementation.Process all New circuit orders, MACDs and Disconnect circuit orders for Data and Voice services from various Telecom Carriers, such as Layer 2 Switched Ethernet, Layer 3 VPNS//MPLS Switched Ethernet, Internet(IPS) and SIP Trunks.Track order status and provide timely and accurate updates to customers.Work closely with Project Managers on large scale Enterprise deployments to meet customer’s unique requirements.Work closely with Data Network Engineers and Voice Engineers, reviewing engineering specifications. Utilize Telco Carrier’s online portals to process orders and obtain accurate and timely service order completion notices.Answer customer calls for queries regarding order status activities.Provide high quality customer service and timely product delivery.Serve as the primary point of contact for all internal customer expectations and telco vendor escalations to complete each order within the standard intervals or better.Responsible for the lifecycle of all telco vendor circuit orders by acting as a liaison between internal customers and telco vendors. Detailed knowledge of Telco Carrier’s and internal order processes for all products and services to obtain accurate and timely service order completion notices. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical DemandsThe preponderance of the work is performed in an office-type setting, with adequate lighting, heating/cooling, ventilation, and protection from the elements. The contractor must be physically able, with reasonable and realistic accommodation where appropriate, and agreeable to conduct on-site investigation of facilities, project sites and building systems in a variety of climates, site locations, and working conditions.Position Type/Expected Hours of WorkThis is a full-time position. Typical days and hours of work are Monday through Friday, 6:00 a.m. Evening and weekend hours required, as required by business need.TravelNoneExperienceA minimum of eight (8) years’ relevant experience is required for this position Experience in provisioning Voice and Data Telecommunication Circuit Order/Implementations Services.Knowledge of Ethernet optical and electrical LAN and WAN hand-off types.Experience with use of data analysis to identify root causes to solve and mitigate issues.Proficiency with MS Office, especially Microsoft Excel.Ability to develop, brief and lead customer-requested training and briefings.Education Technical training in telecommunications and/or experience with provisioning telecom services.BS in Telecommunications or Business Administration is a plus.S. citizen. Must possess or be able to obtain/maintain a TOP SECRET security clearance.It is our policy that all new hires must successfully complete a pre-employment drug screen as a condition of employment. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Indian descent in accordance with applicable laws.Our mission is to provide long-term economic development for the Winnebago Tribe and job opportunities for Tribal members.All Native Groupis a network of small businesses that support the critical missions of various U.Government customers. Our capabilities include telecommunications, health, logistics, specialized training, professional services, and IT solutions. Since earning our first federal contract in 2004, we have continued to grow and diversify our services while maintaining a strong commitment to excellence. As a tribally owned organization, All Native Group operates multiple subsidiary businesses, providing clients with the advantages of working with a small business while leveraging the resources and expertise of a larger, established company.Excellence– Through learning and performance.Job SummaryID: Company: HCI Management Services CompanyCategory: IT / Cyber Security / Network SystemsPosition Type: Regular Full-TimeRemote: No