Bellman | Overnight | Guest Services

Bellperson

Hotel Brand: InterContinental Location: United States, Illinois, Chicago

Hotel: IC - Chicago Magnificent Mile (ORDHA), 505 North Michigan Ave, 60611

Job number: 161039

Relationships

Reports to Bell Captain, and Guest Services Manager.

Guests and visitors.

Front Office: Guest Relations, Concierge, Front Desk and Valet parking.

Responsibilities

Welcomes guests and familiarizes them with the hotel and facilities.

Accompanies guests and delivers luggage to rooms.

Answers inquiries.

Informs Bell Captains, Guest Services Manager, and or the MOD of any challenges relating to the hotel or guest.

Able to give clear directions (Chicago).

Delivers packages, guest messages, and newspapers.

Informs Managers of guest challenges.

Keeps public area and bell storage area clean.

Notifies Engineering of any mechanical difficulties throughout the hotel.

Alerts Security of any suspicious occurrences or individuals in the hotel.

Understands responsibility during all types of hotel emergencies.

Provides services in absence of Door Attendant.

Attends meetings and hotel training sessions as required by hotel management.

At IHG we are committed to providing our employees with a safe, secure and healthy workplace. It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

Perform other duties, tasks and special projects as assigned.

Qualifications

Able to work overnight shifts as needed

Ability to lift up to 70 pounds

High school diploma or equivalent; some college is preferred.

Service oriented.

Friendly, positive and good natured attitude with daily guest contacts, as well with hotel employees.

Ability to clearly communicate with proper grammar in English with guests/visitors, management and hotel personnel to their understanding.

Ability to be a clear thinker and can remain calm in pressure situations.

Must be conscious of culture differences.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

The salary range for this role is $15.27 to $16.55. This is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

As the world's first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

IHG